Kyna Sneed-Welton
Cheyenne
Summary
Proven leader and effective decision-maker, adept in customer service and cash handling, enhanced TJX Companies' sales targets through strategic skill application. Excellently managed escalated issues at McDonald's, fostering a positive environment and ensuring quality standards. Achieved notable team performance improvements by prioritizing employee training and quality assurance.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
08.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Sales Associate
TJX Companies
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associates In Mortuary Arts And Science - Mortuary Arts And Science
Arapahoe Community College
Littleton, COHigh School Diploma -
East High School
Cheyenne, WY05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Team development
- Quality assurance
- Documentation and reporting
- Shift leadership
- Production error correction
Timeline
Sales Associate
TJX Companies
10.2021 - 04.2022
Shift Manager
McDonald's Restaurant
08.2019 - Current
Associates In Mortuary Arts And Science - Mortuary Arts And Science
Arapahoe Community College
High School Diploma -
East High School
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