Kynaisha Gray
Greenville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
UScellular-Greenville, NC
Greenville, NC
07.2023 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Customer Service Representative
Verizon Authorized Retailer - Victra-Winterville, NC
Winterville, NC
08.2022 - 07.2023
- Answered customer calls promptly to avoid long wait times on hold.
- Educated customers about promotions to increase sales.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Made certain that clients received excellent service in order to not only maintain, but also to expand their relationships for future business opportunities.
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.
- Handle credit card transactions and applications.
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
- Customers were educated on billing, payment processing, and customer service policies and procedures.
Home Health Care Provider
Life inc-Washington, NC
Washington, NC
08.2019 - 08.2022
- Assisted patients with limited physical abilities with dressing, grooming, and feeding requirements.
- Kept a close eye on clients' behavior and emotional responses, consulting with manager to address any concerns and protect each individual from harm.
- Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness.
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Transported clients to medical appointments or other destinations when necessary.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Planned and administered daily medicine schedules to help clients manage their symptoms and improve their quality of life.
Cook/Cashier
Hardees-Washington, NC
Washington, NC
02.2016 - 11.2018
- Adhered to food safety standards when storing and preparing foods.
- Assisted in training new employees on kitchen operations and safety protocols.
- Operated deep fryer machines safely following safety guidelines.
- Cooked menu items based on customer orders.
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
Education
Washington high school
Washington, NC01.2017
Skills
- Cash Handling
- Customer Service
- Problem-Solving
- Time Management
- Computer skills
- Payment Processing
- Product Sales
- Listening Skills
- Relationship Building
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
UScellular-Greenville, NC
07.2023 - Current
Customer Service Representative
Verizon Authorized Retailer - Victra-Winterville, NC
08.2022 - 07.2023
Home Health Care Provider
Life inc-Washington, NC
08.2019 - 08.2022
Cook/Cashier
Hardees-Washington, NC
02.2016 - 11.2018
Washington high school
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