Summary
Overview
Work History
Education
Skills
Accomplishments
SUNY at Buffalo (IDC) Employee of the Month
Timeline
Generic

Kynan Ulanga

Buffalo,NY

Summary

Developed skills in fast-paced, collaborative environment, focusing on administrative support and task coordination. Excel in managing schedules, preparing reports, and handling communication, demonstrating adaptability and problem-solving abilities. Seeking to transition into new field where these transferrable skills can be utilized effectively.

Offering collaborative mindset and attention to detail, eager to learn and develop in dynamic environment. Brings ability to quickly grasp new concepts and proficient in handling administrative tasks and managing schedules. Ready to use and develop organizational and communication skills in any role.

Energetic and reliable individual with positive attitude and excellent teamwork skills. Possesses strong understanding of maintaining cleanliness and organization in fast-paced environments, ensuring tables are promptly cleared and reset. Committed to providing exceptional support to team, enhancing overall dining experiences for guests.

Developed exceptional teamwork and organizational skills within bustling restaurant environment. Demonstrates ability to maintain cleanliness and efficiency, contributing to seamless dining experience. Looking to transition into new field, utilizing strong communication and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Program Assistant

University at Buffalo, SUNY
09.2024 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of [Type] program and associated activities.
  • Prepared clearly written and formatted documents and reports.
  • Strengthened communication between team members by establishing clear channels for information sharing.
  • Volunteered to help with special projects of varying degrees of complexity.

Busser

Olive Garden Restaurant
02.2024 - 08.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.

Education

Bachelor of Arts - Criminology

SUNY At Buffalo
Buffalo, NY
05-2028

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Creative problem solving
  • Multiple priorities management
  • Time management
  • Attention to detail
  • Clear communication
  • Cleaning and sanitizing
  • Decision-making
  • Safety awareness
  • Professional appearance
  • Performance improvement

Accomplishments

    During my time as a Program Assistant at the University at Buffalo, I have consistently demonstrated strong organizational and communication skills while supporting daily operations and coordinating student-focused initiatives. I played a key role in streamlining office workflows, managing event logistics, and maintaining accurate program documentation. My proactive approach, attention to detail, and commitment to team success were recognized when I was honored with the Employee of the Month award. This recognition reflects my dedication to excellence, reliability, and positive impact on both staff and students.

SUNY at Buffalo (IDC) Employee of the Month

As a dedicated UB Program Assistant, I was honored to receive Employee of the Month in recognition of my strong work ethic, leadership, and commitment to creating a welcoming environment for students and staff alike. I consistently went above and beyond in supporting daily operations, assisting with event coordination, and helping peers navigate campus resources. My proactive communication, reliability, and positive attitude contributed to team success and student satisfaction. Being acknowledged with this award not only validated my efforts but also inspired me to continue growing as a leader and advocate within the UB community. It’s been incredibly rewarding to know that my contributions made a meaningful impact, and I remain committed to serving with the same level of enthusiasm and integrity that earned me this recognition.

Timeline

Program Assistant

University at Buffalo, SUNY
09.2024 - Current

Busser

Olive Garden Restaurant
02.2024 - 08.2024

Bachelor of Arts - Criminology

SUNY At Buffalo
Kynan Ulanga