Kyndal Fenn
Canton,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sports industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Intern
Rise Chiropractic
Dublin, OH
01.2024 - Current
Finish Line Associate
Finish Line
Dublin, OH
07.2023 - Current
- Developed and maintained customer relationships, providing support to ensure satisfaction with products and services.
- Greeted customers in a friendly and professional manner.
- Assisted customers with finding the right size, style, and color of shoe.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Provided product knowledge to customers on different styles of shoes.
- Replenished stock levels by unloading shipments from delivery trucks.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
Graduate Associate
The Ohio State University, Recreation
Columbus , OH
07.2022 - Current
- Schedule 166 student staff and maintain regular office hours.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Manage a wide variety of customer service and administrative tasks to resolve customer issues.
- Respond quickly to questions and inquiries via phone and email.
- Conduct research and presented findings to leadership.
- Support day-to-day operations, assisting teammates with various tasks.
Strength and Conditioning Intern
The Ohio State University, Athletics Department
Columbus , Ohio
12.2021 - 05.2022
- Interns act in a firm adherence to being honest, having strong moral principles, and having personal accountability.
- Interns lead through service, working through assignments, coaching and otherwise, with the athletic community and university.
- Interns are committed and dedicated to student-athletes, other strength and conditioning staff, sports coaches (when applicable), our culture, and to upholding the mission and vision of the athletic department and the university.
Member Service Supervisor
Recreational Physical Activity Center
Columbus, Ohio
01.2020 - 07.2022
- Supervise over 100 member service associates and leads
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Follow up with customers regularly via phone and email to obtain payments and schedule services.
- Learn all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Manage customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Completed investigations of problems and discrepancies to resolve issues quickly and efficiently.
Education
Master of Science - Sports Management
The Ohio State University
Columbus, OH05.2024
Bachelor of Science - Sports Management
The Ohio State University
Columbus, OH05.2022
High School Diploma -
Perry High School
Massillon, OH05.2018
Skills
- Customer Service
- Leadership
- Teamwork
- Complaint resolution
- Oral Communication
- Multitasking abilities
- Facility Maintenance
- Self-motivated professional
- Personal training background
- Strength development
- Gym maintenance
- Athlete Safety
- Exercise planning
Certification
- CPR, AED, and Basic First Aid All Ages, [American Safety & Health Institute] - [2022]
Timeline
Chiropractic Intern
Rise Chiropractic
01.2024 - Current
Finish Line Associate
Finish Line
07.2023 - Current
Graduate Associate
The Ohio State University, Recreation
07.2022 - Current
Strength and Conditioning Intern
The Ohio State University, Athletics Department
12.2021 - 05.2022
Member Service Supervisor
Recreational Physical Activity Center
01.2020 - 07.2022
Master of Science - Sports Management
The Ohio State University
Bachelor of Science - Sports Management
The Ohio State University
High School Diploma -
Perry High School
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