Kyndal Latham
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess / Front Desk
Texas Card House
08.2022 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Server / Bartender
Buffalo Bros
03.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server / Bartender
Razzoo's Cajun Cafe
09.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Lead Recruiter
Supplemental Health Care
03.2019 - 09.2019
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Sourced candidates via active and passive means using numerous avenues for candidate discovery.
- Verified candidates fit hiring manager's desired employee characteristics and qualifications through comprehensive screening process.
- Scheduled interviews and communicated important information to candidates on selection, hiring process and qualification questions.
Lead Advisor
American Defense Systems
03.2018 - 07.2018
- Facilitated communication and collaboration between departments to help business function smoothly.
- Anticipated responses and prepared clear and articulate answers.
- Checked accuracy and integrity of system information and located missing details.
- Set and confirmed customer appointments.
Server
Genghis Grill
12.2017 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Server
Texas Roadhouse
03.2015 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
Cheddar's Scratch Kitchen
08.2014 - 02.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Package Handler
UPS
10.2014 - 01.2015
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Winfree Academy
North Richland Hills, TX05.2015
Skills
- Customer service Interpersonal skills
- Team Leader
- Communication
- Multitasking
- Payment processing
- Sanitization procedures
- Extensive hospitality background
- POS system
- Restaurant / Serving Experience
- Bartending
- Recruiter
- Retail Sales
- Guest Services
Certification
Food Handler Certification
TABC Certified
Timeline
Server
Texas Roadhouse
09.2022 - Current
Hostess / Front Desk
Texas Card House
08.2022 - Current
Server / Bartender
Buffalo Bros
03.2021 - 06.2022
Server / Bartender
Razzoo's Cajun Cafe
09.2019 - 08.2020
Lead Recruiter
Supplemental Health Care
03.2019 - 09.2019
Lead Advisor
American Defense Systems
03.2018 - 07.2018
Server
Genghis Grill
12.2017 - 05.2018
Server
Texas Roadhouse
03.2015 - 11.2017
Package Handler
UPS
10.2014 - 01.2015
Hostess
Cheddar's Scratch Kitchen
08.2014 - 02.2015
High School Diploma -
Winfree Academy
Food Handler Certification
TABC Certified
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