Kyndall Caldwell
Fairburn,GA
Summary
Hardworking and compassionate healthcare professional with a strong background in patient care coordination, front desk administration, and caregiving. Experienced in assisting patients with daily living activities, documenting health information, and ensuring patient comfort and safety. Seeking to leverage hands-on patient care experience, knowledge of medical terminology, and organizational skills to excel as a Certified Nursing Assistant (CNA) and contribute to patient well-being and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Integrated Pain Solutions
04.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Access Representative
AmerisourceBergen
02.2022 - 05.2023
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- 6 month contract, extended to 1 year
Front Desk Medical Receptionist
ChiMedical Spine and Pain
01.2021 - 01.2022
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Caregiver
Home Helpers of Georiga and Alabama
11.2017 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Science - Exercise Science
Columbus State University
Columbus, GA03-2016
Skills
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Patient Care
- Medical Terminology
Certification
- Basic Life Support Certificate (BLS) - American Heart Association, (October 2024)
Timeline
Patient Care Coordinator
Integrated Pain Solutions
04.2023 - Current
Patient Access Representative
AmerisourceBergen
02.2022 - 05.2023
Front Desk Medical Receptionist
ChiMedical Spine and Pain
01.2021 - 01.2022
Caregiver
Home Helpers of Georiga and Alabama
11.2017 - 03.2020
Bachelor of Science - Exercise Science
Columbus State University
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