Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kyndall Combs

Summary

Resourceful and collaborative leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver using independent decision-making skills and sound judgment to positively impact company success. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated to partnering with coworkers to promote engaged, empowering work culture.

Overview

6
6
years of professional experience

Work History

Student Loan Advisor

MOHELA
12.2021 - 08.2022


  • Provided financial aid counseling to enrolled and prospective students.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Completed data entry tasks with accuracy and efficiency.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Sales Manager

Green Growth Brands
06.2019 - 03.2020
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Executive Team Leader, Sales

Lush Cosmetics
10.2018 - 04.2019
  • Mentored employees to help improve skills and enable team members to become peak performers on job..
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Built relationships with team members to encourage willingness to address concerns and issues.

Lead Customer Service Manager

OfficeMax
01.2017 - 07.2018
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Associate's -

Stevens Institute of Business & Arts
St. Louis, MO

Skills

  • Effective Communication
  • Interpersonal Communication
  • Teambuilding
  • Teamwork and Collaboration
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Decision-Making
  • Problem-Solving
  • Attention to Detail
  • Research and Data Collecting

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Student Loan Advisor

MOHELA
12.2021 - 08.2022

Senior Sales Manager

Green Growth Brands
06.2019 - 03.2020

Executive Team Leader, Sales

Lush Cosmetics
10.2018 - 04.2019

Lead Customer Service Manager

OfficeMax
01.2017 - 07.2018

Associate's -

Stevens Institute of Business & Arts

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Kyndall Combs