Summary
Work History
Education
Skills
Timeline
Barista
Kyndall Griffith

Kyndall Griffith

Grants Pass,OR

Summary

At Fred Meyer, I excelled as a Retail Assistant Manager, enhancing customer satisfaction and optimizing staff performance through effective teamwork and conflict resolution. Demonstrating strong leadership and adaptability, I significantly improved operational efficiency and fostered a team-oriented environment, contributing to a notable increase in customer service standards.

Work History

Restaurant Hostess

Cracker Barrel Restaurant
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Retail Assistant Manager

Fred Meyer
03.2021
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Maintained exceptionally clean, customer-friendly and well-run front end department.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Associate

Chevron
08.2017
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Education

GED -

Coquille Junior Senior High School
Coquille, OR
06.2015

Skills

  • Customer Engagement
  • Retail Operations
  • Customer Service
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Decision-Making
  • Work Planning and Prioritization
  • Problem Resolution
  • Team Leadership
  • Managing Operations and Efficiency
  • Negotiation and Conflict Resolution
  • Staff Management
  • Goal Setting
  • Team Development
  • Emergency Response
  • Positive Attitude
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Adaptability

Timeline

Retail Assistant Manager

Fred Meyer
03.2021

Associate

Chevron
08.2017

Restaurant Hostess

Cracker Barrel Restaurant

GED -

Coquille Junior Senior High School

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Kyndall Griffith