Kyndall Joy
Newberg
Summary
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving goals.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
08.2024 - Current
- Oversee daily operations to ensure compliance with company policies and standards.
- Train and mentor staff on best practices for customer service and sales techniques.
- Implement inventory management processes to optimize stock levels and reduce shrinkage.
- Conduct regular audits of store performance, identifying areas for improvement and implementing action plans.
- Handle cash operations for opening and closing store procedures, also work POS system to conduct sales.
- Give excellent customer service, prioritize customers, and be hospitable and patient.
Server
Pier 101 Resturant
02.2023 - 05.2024
- Delivered food and beverages promptly, ensuring quality and presentation standards.
- Provided exceptional customer service in high-paced restaurant environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash register operations, processing payments efficiently and accurately.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Horn
07.2019 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders and manage bills.
Manager
Snack City Food and Coffee
11.2018 - 07.2019
- Oversaw daily operations, ensuring efficient workflow and quality service in food and beverage preparation.
- Managed inventory levels and made supply orders, optimizing stock control procedures to minimize waste.
- Fostered a positive work environment, promoting teamwork and high morale among staff members through effective communication.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Built a high-performing team through effective recruitment, onboarding, and talent development.
Manager
Rue21
01.2017 - 11.2018
- Implemented training programs for staff, enhancing team performance and customer engagement.
- Developed promotional strategies, increasing customer foot traffic during peak hours through targeted marketing initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and helping with shrinkage.
Sales Floor Lead
Old Navy
04.2016 - 01.2017
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
- Optimized store layout to maximize product visibility and enhance the overall shopping experience for customers.
- Maintained consistent communication with upper management regarding sales performance metrics and areas of improvement within the department.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Handled cash operations, promoting company credit cards, and used POS systems efficiently.
Education
GED -
Oregon Coast Community College
Lincoln City OrSkills
- Team management
- Production management
- Task delegation
- Inventory control
- Sales tracking
- Safety management
- Multi-tasking
- Hospitality
- Patience
- Customer satisfaction
- Leadership development
- Critical thinking
Timeline
Area Supervisor
Ross Dress for Less
08.2024 - Current
Server
Pier 101 Resturant
02.2023 - 05.2024
Server
The Horn
07.2019 - 12.2019
Manager
Snack City Food and Coffee
11.2018 - 07.2019
Manager
Rue21
01.2017 - 11.2018
Sales Floor Lead
Old Navy
04.2016 - 01.2017
GED -
Oregon Coast Community College