Summary
Overview
Work History
Education
Skills
Timeline
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KYNDALL MCKINZIE

Rancho Cordova,CA

Summary

Dedicated and eager to help young people reach their full potential through positive and effective support. Compassionate and encouraging with 7 years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Atlas Disposal
04.2023 - Current
  • Handle over 70 customer inquiries and suggestions courteously and professionally a day.
  • Actively listened to customers, handled concerns quickly and escalated major issues .
  • Manage conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Enhanced customer satisfaction by providing exceptional training to customer service representatives.
  • Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
  • Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.

MANAGER

CLAIRE'S
08.2022 - 04.2023
  • Used extensive sales techniques to sell store merchandise and ear-piercing kits.
  • Provide exceptional customer service.
  • Consistently exceeded weekly sales goals.
  • Trained employees to perform tasks and duties.

TEAM LEAD

RELIABLE HOUSEKEEPING
10.2021 - 08.2022
  • Was responsible for getting the team to all appointments.
  • Established relationships with customers and met expectations with the service provided.
  • Ensured all jobs were done in the allotted time given, as well as up-sales for extra services.
  • Contact all clients to build rapport and bi-weekly services.

TEACHER

KINDER CARE
10.2020 - 10.2021
  • Created daily curriculum as well as activities for students.
  • Assisted students with school assignments as well as homework.
  • Created weekly reports for parents.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

PARAPROFESSIONAL

PLANO INDEPENDENT SCHOOL DISTRICT
01.2017 - 05.2020
  • De-escalated and redirected students experiencing emotional outbursts
  • Ensured safety and well-being of students sometimes through restraint (CPI Certified)
  • Created activities and assisted in teaching social skills
  • Accompanied students in the classroom for behavioral and educational support
  • Cared for students with learning disabilities
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.

Education

BACHELOR OF BUSINESS ADMINISTRATION - Marketing

UNIVERSITY OF NORTH TEXAS
Denton, TX
05.2026

Skills

  • Active Listening
  • Conflict Mediation
  • Youth Advocacy
  • Youth guidance
  • Microsoft Word
  • Customer Service
  • Conflict Resolution
  • Verbal and Written Communication
  • Team Leadership
  • Coaching and Mentoring
  • Behavioral support

Timeline

Customer Service Representative

Atlas Disposal
04.2023 - Current

MANAGER

CLAIRE'S
08.2022 - 04.2023

TEAM LEAD

RELIABLE HOUSEKEEPING
10.2021 - 08.2022

TEACHER

KINDER CARE
10.2020 - 10.2021

PARAPROFESSIONAL

PLANO INDEPENDENT SCHOOL DISTRICT
01.2017 - 05.2020

BACHELOR OF BUSINESS ADMINISTRATION - Marketing

UNIVERSITY OF NORTH TEXAS

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KYNDALL MCKINZIE