KYNDALL STEVENS
Keizer,OR
Summary
Adaptable and experienced professional with over 16 years of expertise in customer satisfaction, operating policies, and procedures. Exceptional leadership skills driven to leverage abilities for excellence in a new role. Committed to delivering exceptional results and eager to contribute extensive knowledge and experience for success within your organization.
Overview
17
17
years of professional experience
Work History
Starbucks/Shift Supervisor
05.2012 - Current
- Delegated tasks to employees and monitored activities and tasks
- Supervised and led employees to maintain customer service levels
- Complied with company safety procedures, policies, and regulations to promote a safe working environment
- Resolved customer complaints in a professional manner, always making the moment right
- Provided coaching and celebrating partners to achieve their growth within the company
- Sets a positive example for my team, always with an upbeat and relaxed demeanor
- Runs a successful floor using playbook to ensure customer satisfaction.
Java eXPresso/Barista
Mcminnville
06.2007 - 06.2012
- Memorized official and off-menu coffee and tea preparations
- Supported highest standards of conduct and service to support company
- Managed morning rush of customers daily with efficient and customer service
- Addressed and resolved customer concerns to maintain brand loyalty
- Ordered, received and stocked supplies and retail products
- Created daily menus with changing specials to increase special item sales.
Education
High school diploma -
Mcminnville High School
06.2007
Skills
- Customer oriented
- Ordering procedures/Counting inventory
- Coaching and celebrating my team
- Team management
Timeline
Starbucks/Shift Supervisor
05.2012 - Current
Java eXPresso/Barista
Mcminnville
06.2007 - 06.2012
High school diploma -
Mcminnville High School
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