Kyndel Carter

The Ups Store Manager

The Ups Store

07.2016 - 09.2023

Completed point of sale opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
Prepared shipping documents and invoices, processed payments, and fielded client questions.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Updated mailing lists with current addresses and contact information for smooth customer communications.
Created and distributed shipment invoices to maintain accurate account balances.
Assisted with implementing new mailroom systems and training staff to improve operations.
Maintained mailroom supply inventories, purchase orders and vendor supplies.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Documented and communicated timely claims information while supporting accurate outcomes.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Verified packages met safety and security standards to reduce damage or errors in transit.
Re-packaged damaged or incorrectly packaged items.
Worked productively with customers to meet order requirements and service expectations.
Greeted clients entering store to provide welcoming environment and friendly customer service.
Built relationships with customers and community to promote long term business growth.