Kyndra Brown
Copperhill,TN
Summary
Versatile and dedicated professional with a diverse background in AI data training, crisis intervention, and customer service. Proven ability to handle high-pressure situations, whether assisting individuals in mental health crises or meeting strict efficiency standards in fast-paced retail and hospitality environments. Adept at refining Large Language Models (LLMs) through precise data annotation and evaluation.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Data Annotation Specialist / AI Trainer
DataAnnotation.Tech, Remotasks, & CrowdGen
01.2020 - Current
- Evaluate and rank AI-generated responses based on factual accuracy, tone, and safety guidelines.
- Perform RLHF (Reinforcement Learning from Human Feedback) to improve the helpfulness and honesty of Large Language Models.
- Write high-quality prompts to test the boundaries and capabilities of various AI models.
- Identify and flag 'hallucinations' or biased content to ensure ethical AI development.
- Collaborate on diverse projects involving creative writing, fact-checking, and logical reasoning.
Crisis Counselor (Volunteer)
Crisis Text Line
01.2016 - Current
- Provide high-stakes support to 'texters' in crisis, successfully de-escalating individuals from 'Hot Moments' to a 'Cool Calm.'
- Develop personalized safety plans for individuals experiencing self-harm or suicidal ideation.
- Facilitate active rescues in coordination with emergency services when necessary.
- Maintain a commitment of 4+ hours per week, consistently meeting rigorous quality standards.
Deli Customer Service
SPINX, Inc.
Copperhill
12.2019 - 01.2020
- Prepared and cooked food items while adhering to strict health and safety protocols.
- Managed customer orders and provided friendly, efficient service in a high-volume environment.
- Maintained a clean and organized kitchen and service area.
Housekeeper
Best Western
Blairsville
04.2019 - 07.2019
- Maintained high cleanliness standards, completing check-out rooms in 30 minutes and stay-overs in 15 minutes.
- Managed laundry cycles and stocked supply carts to ensure seamless daily operations.
- Coordinated with maintenance and the front desk to report and resolve room issues immediately.
Customer Service Specialist
Roses Discount Stores
Blue Ridge
11.2018 - 04.2019
- Processed complex transactions, returns, and exchanges accurately.
- Enhanced the customer experience by assisting with merchandise location and carry-outs.
- Maintained storefront cleanliness and organized product displays.
Associate
TJ Maxx
Blue Ridge
10.2018 - 01.2019
- Processed inventory and applied markdowns to ensure accurate pricing.
- Monitored the sales floor to prevent shrink and ensure loss prevention.
- Executed stock replenishment and organized backroom inventory.
Education
Junior High School Education -
Blue Ridge, GeorgiaSkills
- AI Model Evaluation
- RLHF (Reinforcement Learning from Human Feedback)
- Data Labeling
- Prompt Engineering
- Quality Assurance
- Crisis Intervention
- Active Listening
- Conflict Resolution
- De-escalation
- Empathetic Communication
- Transaction Processing
- Inventory Management
- Professional Housekeeping
- Food Safety & Preparation
- Customer support
- Data analysis
- Ethical AI development
- Project collaboration
- Effective communication
- Time management
- Emotional intelligence
- Quality assessment
- Continuous improvement
- Workflow automation
Certification
Valid Driver's License
Timeline
Data Annotation Specialist / AI Trainer
DataAnnotation.Tech, Remotasks, & CrowdGen
01.2020 - Current
Deli Customer Service
SPINX, Inc.
12.2019 - 01.2020
Housekeeper
Best Western
04.2019 - 07.2019
Customer Service Specialist
Roses Discount Stores
11.2018 - 04.2019
Associate
TJ Maxx
10.2018 - 01.2019
Crisis Counselor (Volunteer)
Crisis Text Line
01.2016 - Current