Optimistic is a word that seems to describe myself, and an individual with an eagerness to learn new things each and every day. Being motivated, intelligent, outgoing, and many more skills that can hopefully be a plus to any job in the future.
Hi, I’m
Kyndra Farmer
Murphy,NC
Summary
Overview
17
years of professional experience
Work History
Self-employeed
Owner of Cleaning Services
03.2014 - 11.2022
Job overview
- Managed several rental cabins alongside homes and even churches
- Managed rental cabins, supporting full compliance with established business development procedures and driving process improvements.
- Fostered favorable community relations, expressing value of partnership and enhancing corporate public image.
- Managed to clean 5 rentals in only 24 hours
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed team communications and information for meetings
- Worked flexible hours across night, weekend and holiday shifts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Drove operational improvements which resulted in savings and improved profit margins
- Identified issues, analyzed information and provided solutions to problems
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used Microsoft Word and other software tools to create documents and other communications
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Saved $1500 by implementing cost-saving initiatives that addressed long-standing problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received and processed stock into inventory management system
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Delivered services to customer locations within specific timeframes
- Participated in team-building activities to enhance working relationships
- Worked with customers to understand needs and provide excellent service
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Onboarded new temps by entering employee information into systems
- Saved $800 by implementing cost-saving initiatives that addressed long-standing problems
- Saved $800 by implementing cost-saving initiatives that addressed long-standing problems
B Built
Secretary
02.2019 - 10.2022
Job overview
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed over 50 customer calls per day
- Increased exhaust sales by 50%
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained electronic filing systems and categorized documents
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Scheduled appointments and conducted follow-up calls to clients
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Created and updated records and files to maintain document compliance
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Recorded daily financial transactions using Quickbooks and handled payments of accounts
- Composed inter-office correspondence and provided product and service information to customers
- Maintained daily report documents, memos and invoices
- Provided onboarding and training for new support staff
- Provided clerical support to company employees by copying, faxing and filing documents
- Booked airfare, hotel and ground transportation to coordinate office travel
- Handled daily scheduling tasks and provided administrative support for entire department
- Screened visitors and issued badges to maintain safety and security
- Answered multi-line phone system and enthusiastically greeted callers
- Offered technical support and troubleshot issues to enhance office productivity
- Organized envelopes, postage and mail correspondence for staff and leadership
- Maintained office supplies inventory by checking stock and ordering new supplies
- Reviewed and balanced daily bank deposits and deposit report
- Entered data into system and updated customer contacts with information to keep records current
Chevelles Restaurant And Bar
Waitress
07.2021 - 02.2022
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Managed 8 tables at one time with no assistance needed
- Increased customers by of 5 per day
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Inspected dishes and utensils for cleanliness
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Checked identification for minimum age for sale of alcoholic beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Informed customers about daily and seasonal specials
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Met with chef to review daily specials and menu changes
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials and took drink orders
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Stayed up-to-date on menu changes to help customers make food choices
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Bussed and reset tables to keep dining room and work areas clean
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Kept server areas clean and stocked to increase efficiency while working tables
Murphy Medical Center
Home Health Aide
01.2014 - 08.2017
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Managed 4 clients in 1 work day
- Administered prescribed medications under direction of physician
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Administered medication as directed by physician
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Followed nutritional plans to prepare optimal meals
- Increased medication and medical terminology knowledge through research and continuing education
- Provided transportation and appointments management
- Assisted disabled clients to support independence and well-being
- Supervised daily activities and provided assistance to staff
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Completed medical and program reports and maintained records following clinic standard operating procedures
- Developed rapport to create safe and trusting environment for care
- Completed entries in log books, journals and care plans to accurately document and report patient progress
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Transported clients for medical and personal outings
- Supported families through difficult times by offering emotional support and education on important care tasks
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations
- Documented vital statistics and coordinated with health care providers
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Constructed cognitively stimulating activities
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries
- Provided direct personal care and administrative services to clients
- Improved patients' comfort with massage and application of topical treatments
- Provided mobility assistance such as walking and regular exercising
Education
Tri County Community CollegeMurphy, NC
Associate of Arts from Criminal Justice
08.2014
University Overview
Skills
- FHA Loan Processes
- Complaint Handling
- Financial History Analysis
- Credit Management
Timeline
Waitress
Chevelles Restaurant And Bar
07.2021 - 02.2022
Secretary
B Built
02.2019 - 10.2022
Owner of Cleaning Services
Self-employeed
03.2014 - 11.2022
Home Health Aide
Murphy Medical Center
01.2014 - 08.2017
Tri County Community College
Associate of Arts from Criminal Justice
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