Kyndra Hesseltine
San Antonio,USA
Summary
strong background in clinical leadership and team management. Successfully led initiatives to improve patient care and optimize clinical workflows. Demonstrates effective communication and problem-solving skills to ensure high-quality healthcare delivery.
Overview
14
14
years of professional experience
Work History
Clinical Lead CMA
Village Medical
San Antonio, TX
06.2023 - Current
- Led clinical team to enhance patient care protocols and improve health outcomes
- Implemented quality assurance measures to ensure compliance with healthcare standards.
- Streamlined patient intake processes, reducing wait times and optimizing workflow efficiency
- Mentored new hires and onset hires, fostering professional development and enhancing team performance.
- Analyzed clinical data to identify trends and inform strategic decision-making decisions
- Directed operational improvements that elevated patient satisfaction scores significantly.
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Administered medications
- Monitored vital signs and documented details for informational and treatment purposes.
- Maintained safe and sterile environment for optimum patient care
- Coordinated patient appointments and follow-ups, enhancing overall patient satisfaction and care continuity. Scheduling test and procedures for patients needing specialized care.
- restocked and ordered medical supplies for the office.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Taught patients about medications, procedures, and care plan instructions.
LEAD MEDICAL ASSISTANT
DIABETES & GLANDULAR DISEASE CLINIC
09.2014 - 06.2023
- Monitor productivity.
- Pull daily reports/counts on documents signed/closed in Athena i.e., patient cases, eRX refills, lab/imaging, clinical documents and need follow up buckets.
- Identify workflow inefficiencies and report to immediate supervisor for implementation of workflow resolution.
- Ensure productivity and workflow is maintained on clinic floor including pediatric clinic.
- Assist with monitoring of patient flow and identify if a Medical Assistant requires assistance to ensure patients are processed in a timely manner.
- Report process improvement and workflow changes to team members in accordance with DGD policy and/or Supervisor instruction.
- Provide guidance and training to new hires and established team members in accordance with DGD policy and/or Supervisor instruction.
- Provide conflict resolution for minor operational/patient issues and employee issues.
- Escalate major operational/patient/employee issues to immediate supervisor.
- Monitor supply inventory for adult and pediatric clinic.
- Communicate all MA time and attendance adherences to the immediate supervisor.
- Assist with monitoring of time sheets to ensure OT is minimized and identify when OT should be warranted based on clinic workload.
RESIDENT ASSOCIATE
AIRFORCE VILLAGE-BLUE SKIES
01.2012 - 08.2014
- Assists residents with Instrumental ADL to include telephone use (calls, phone repairs, and hearing and vision adaptive devices), housekeeping (vacuuming, emptying trash, cleaning bathroom, bed making, and bed changes, and laundry), escorting and coordinating internal transportation needs, and mail delivery and personal correspondence.
- Assists residents with self-administration of medications, including monitoring of medication supplies and documentation.
- Assists residents with minor self-care needs to include assistance with toileting, incontinence care, Foley catheter care and Ostomy care.
- Conducts resident rounds and room checks, monitors environmental safety hazards, and records incidents, errors, accidents, and resident-to-resident-related events.
- Copies special paperwork or forms and prepares and maintains resident census records.
- Performs other duties as assigned by Supervisor.
Education
CERTIFIED MEDICAL ASSISTANT - undefined
SANFORD BROWN COLLEGE
01.2012
HIGH SCHOOL DIPLOMA - undefined
SINTON HIGH SCHOOL
01.2008
Skills
- Vital assessment
- Medical Insurances (All types)
- Laboratory
- CPR certified
- ECG/EKG
- Payment authorization/financial assistance
- Front/Back office
- Data entry
Timeline
Clinical Lead CMA
Village Medical
06.2023 - Current
LEAD MEDICAL ASSISTANT
DIABETES & GLANDULAR DISEASE CLINIC
09.2014 - 06.2023
RESIDENT ASSOCIATE
AIRFORCE VILLAGE-BLUE SKIES
01.2012 - 08.2014
CERTIFIED MEDICAL ASSISTANT - undefined
SANFORD BROWN COLLEGE
HIGH SCHOOL DIPLOMA - undefined
SINTON HIGH SCHOOL