Hi, I’m
Kyndra Straughter
Fond Du Lac,Wisconsin
Summary
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Dedicated Shift Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- Friendly Bartender with exceptional entertainment and communication skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
- Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized
-Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Diligent and responsible
-Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
5
years of professional experience
Work History
Hotel RetlawFond Du Lac, WI
Front Office Receptionist
08.2021 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted and verified Hotel information before directing guests to appropriate areas or answering questions.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
- Maintained well-organized and efficient back offices with stocked supplies to meet expected demands.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Answered questions about and trained 3 employees on Opera.
- Maintained transaction security by verifying payment cards against identification.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained timelines and accuracy while preparing work schedules for 7 employees.
Hotel RetlawFond Du Lac, WI
Banquet Bartender
09.2021 - Current
Job overview
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Recommended appropriate wines for individual tastes and food selections.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
- Poured and prepared mixed drinks for over 200 customers daily.
- Set and reset tables to support serving staff.
- Set up glassware, liquor, and other necessary supplies for special events.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Hotel RetlawFond Du Lac, WI
Banquet Server
08.2021 - Current
Job overview
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adjusted service based on customer requests and kitchen readiness.
- Adhered to all health and safety regulations while serving food and beverages.
- Set up banquet tables and chairs based on event requirements.
- Handled food and beverage orders for up to 200+ guests, delivering prompt and friendly service.
- Carried out professional service, retaining polite and friendly approach at all times.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for 150 restaurant with social relevancy and intentionality.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Replenished condiments and other supplies at tables and service bars.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hotel RetlawFond Du Lac, WI
Housekeeping Attendant
10.2023 - Current
Job overview
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hang, cleaned and rehung draperies to maintain freshness.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
Culvers Franchising SystemFond Du Lac, WI
Shift Manager
05.2020 - Current
Job overview
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
EAA Airventure ShowOsh, WI
Cashier
07.2019 - Current
Job overview
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated and sanitized kitchen and food preparation equipment.
- Engaged customers to help create superior food and beverage experience.
- Provided correct change to customers while following cash handling policies and procedures.
- Inventoried par stock levels in coolers and racks.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Replaced CO2 tanks and soda syrups when depleted.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 25 pounds at once and used forklift to move heavier loads.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Odyssey TheatresFond Du Lac, WI
Concession Counter Attendant /Cashier Specialist
03.2019 - 08.2021
Job overview
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Provided information regarding promotions and menu items.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Demonstrated knowledge and applied proper food handling standards.
- Relayed information about menu selections and featured products.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
University of Oshkosh - Fond Du LacFond Du Lac, WI
Associate of Science from General Education
12.2023
University Overview
- Big Brother Big sisters Scholarship Recipient
- Elected to Senator for Student Government in 2023
- Extracurricular Activities: Volleyball
- FDL Curriculum & Scheduling Committee 2023
- Student mentor for Interpersonal Communications class 2023
- Student mentor for Elementary students 2023
- Orientation leader for fall Term 2023
Fond Du Lac High SchoolFond Du Lac, WI
High School Diploma
06.2022
University Overview
- 3.55 GPA
- Key Club Member
- Student council Member
- Cardinal community mentors member
- Student Ambassadors member
- Cardinal Justice member
- Elected to Senator for Youth in Government 2020
- Extracurricular Activities: Volleyball, Basketball, and Track
- Fond du lac foundation area Scholarship Recipient
- CAPP Scholarship Recipient
- Completed AP course in AP Language
- CAPP Communication
Skills
- Guest Satisfaction
- Hospitality Management
- Time Management
- Hospitality Service
- Customer Assistance
- Conflict Management
- Listening Skills
- Nonverbal abilities
- Problem-solving skills, including analytical and creative thinking
- Teamwork skills, including collaboration and leadership
- Computer skills, including software, network and data management
- Customer service skills, including empathy and conflict resolution
- Organizational skills, including time management and plan
- Management skills
- Fast learner
- Guest Services
Accomplishments
- During my years at Culvers I started as a Crew member. A year later I was promoted to Team trainer for all staff. A year afterwards I was promoted to Shift Manager.
- At the Hotel Retlaw I was recognized as the top employee called out in guest comments for my Hospitality services.
Employee Of the Month
At Culvers after a few months of working there I was voted as Employee of the month for my hard work and my behaviors for going above and beyond at work.
Timeline
Housekeeping Attendant
Hotel Retlaw
10.2023 - Current
Banquet Bartender
Hotel Retlaw
09.2021 - Current
Front Office Receptionist
Hotel Retlaw
08.2021 - Current
Banquet Server
Hotel Retlaw
08.2021 - Current
Shift Manager
Culvers Franchising System
05.2020 - Current
Cashier
EAA Airventure Show
07.2019 - Current
Concession Counter Attendant /Cashier Specialist
Odyssey Theatres
03.2019 - 08.2021
University of Oshkosh - Fond Du Lac
Associate of Science from General Education
Fond Du Lac High School
High School Diploma
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