I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I’m also a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Group Leader
Foundation Of Community Assistance And Leadership
08.2022 - Current
Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Delegated tasks strategically and monitored progress for timely completion.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ensured child safety through diligent supervision and adherence to established protocols.
Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Maintained effective schedule balance between rest periods, active play, and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Established daily routines to provide structure and predictability for children under care.
Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Assisted with homework completion, reinforcing subject matter comprehension and academic success.
Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
Restaurant Hostess
Chilis's Bar And Grill
05.2022 - 08.2022
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checked in with servers to confirm preparedness before seating customers.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Miami Lakes Educational Center
Miami Lakes, FL
06.2022
Skills
Verbal and written communication
Relationship Building
Continuous Improvement
Schedule Coordination
Issue Resolution
Motivational Skills
Group and individual instruction
Employee Development
Recreational Activity Planning
Influencing skills
Classroom Management
Meeting facilitation
Lesson Planning
Production tracking
Child Development
Enrichment program planning
Student Records Management
Feedback Delivery
Certification
I am also DCF certified, CPR certified, and I am a certified nursing assistant.
Community Service Volunteer at COMMUNITY SERVICE, Peer Assistance and LeadershipCommunity Service Volunteer at COMMUNITY SERVICE, Peer Assistance and Leadership