Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Kyneesha young

Alexandria,VA

Summary

Dedicated professional with experience at Union First Care Inc, skilled in patient care and problem-solving. Proven ability to enhance client independence and satisfaction through effective personal hygiene assistance and exceptional customer support. Strong multitasking and teamwork skills, ensuring a clean and safe environment while maintaining high standards of service.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Union First Care Inc
10.2024 - 01.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Call Center Representative

Alorica
05.2020 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Housekeeper

Holiday Inn Express Hotel
06.2021 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Crew Member

McDonald's
08.2018 - 04.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Culpeper High School
Culpeper, VA
05-2019

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Teamwork
  • Housekeeping
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Home Health Aide

Union First Care Inc
10.2024 - 01.2025

Housekeeper

Holiday Inn Express Hotel
06.2021 - 08.2021

Call Center Representative

Alorica
05.2020 - 02.2022

Crew Member

McDonald's
08.2018 - 04.2019

High School Diploma -

Culpeper High School

Similar Profiles

CREATE PROFILE
Kyneesha young