Kynequa Hoper
Brooklyn,NY
Summary
Hardworking Custodian equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
Work History
Custodial Worker
Borough of Manhattan Community College
New York, New York
11.2021 - 07.2024
- Cleaned classrooms and restrooms to maintain a sanitary environment.
- Operated cleaning equipment including vacuums and floor scrubbers efficiently.
- Restocked supplies in common areas to ensure availability for staff and students.
- Assisted in setting up facilities for events, ensuring proper layout and cleanliness.
- Managed waste disposal by sorting recyclables and regular trash accordingly.
- Collaborated with team members to complete daily cleaning schedules effectively.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Transported garbage bags to dumpster using handcart or forklift truck if available.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Reduced cleaning time significantly while maintaining company quality standards.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Operated carpet extractors and floor buffers according to instructions.
- Maintained accountability for building keys, master keys and access cards.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Discarded cardboard boxes and trash in compactors and balers.
- Followed company uniform, performance and security policies with every job.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Steam-cleaned or shampooed carpets.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Dusted furniture, machines or equipment.
Security Guard
CITI Security
Brooklyn, New York
09.2017 - 04.2020
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies to maintain a safe environment.
- Assisted in access control by verifying credentials of individuals entering facilities.
- Collaborated with law enforcement during investigations or emergencies as needed.
- Utilized surveillance systems to monitor activities and ensure compliance with policies.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Assisted with searches of personnel, vehicles, packages.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
P.E.P Officer
New York Department Of Parks and Recreation
New York, New York
11.2009 - 07.2014
- Managed park maintenance schedules and ensured timely completion of tasks.
- Assisted in developing park improvement projects and community engagement strategies.
- Collaborated with local organizations to promote recreational activities and services.
- Responded to visitor inquiries and resolved issues to enhance guest experiences.
- Conducted performance evaluations and provided constructive feedback.
- Monitored and reported on operational performance metrics.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Ensured the security and confidentiality of sensitive information.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Laundry Attendant
Rock-A-Wash
Brooklyn, New York
12.2010 - 01.2013
- Operated industrial washing machines and dryers for optimal laundry processing.
- Maintained cleanliness and organization of laundry facility and work areas.
- Collaborated with team members to streamline workflow and enhance productivity.
- Assisted customers with inquiries regarding services and pricing at the facility.
- Monitored equipment performance and reported any malfunctions to management promptly.
- Kept work area neat, clean and organized at all times.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Folded dried articles neatly.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Transported laundry in carts and sorted dirty items by load type.
- Followed safety regulations while operating machinery.
- Assisted with additional housekeeping tasks during staffing shortages.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Assisted customers with their inquiries regarding laundry services.
- Removed lint from dryer screens after each load.
- Measured correct amount of chemicals required for each load.
- Ensured that all wash loads are balanced before starting the cycle.
- Separated whites from colors during the sorting process.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Prepared invoices for completed orders based on customer requirements.
- Received and marked articles for laundry, identifying code numbers, or names, using hand or machine markers.
- Provided excellent customer service at all times.
- Took payment for completed services and issued receipts with cash register or POS system.
- Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
Education
Southfield High School
Southfield, MISkills
- Cleaning techniques
- Equipment operation
- Supply management
- Safety compliance
- Facility maintenance
- Quality assurance
- Sanitation standards
- Attention to detail
- Work orders
- Reliability and punctuality
Timeline
Custodial Worker
Borough of Manhattan Community College
11.2021 - 07.2024
Security Guard
CITI Security
09.2017 - 04.2020
Laundry Attendant
Rock-A-Wash
12.2010 - 01.2013
P.E.P Officer
New York Department Of Parks and Recreation
11.2009 - 07.2014
Southfield High School