Kynesha Lyles
Burtonsville,MD
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. My office experience and Customer Service experience is excellent and I hope I can Join MedStar and show my good skills.
Overview
4
4
years of professional experience
Work History
Cashier
Giant Food
Burtonsville, MD
06.2023 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer inquiries regarding store policies and procedures.
- Worked closely with front-end staff to assist customers.
- Answered customers' questions and provided information on store procedures or policies.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services. (2–3 years)
- I greeted customers entering the store and responded promptly to customer needs. (2-3)
- Welcomed customers, and helped determine their needs. (2–3 years)
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers. (2–3 years)
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Accounts Receivable Clerk
Robin's Child Care
Burtonsville, MD
03.2021 - 08.2024
- Performed bookkeeping and accounting consulting services.
- Maintained accurate records of accounts receivable and payable transactions.
- Matched orders with invoices and recorded required information.
- Communicated effectively with clients to ensure timely collections.
- Calculated income and social security tax deductions.
- Handled cash receipts posting.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Responsible for entering customer payments into the accounting software system.
Receptionist
Nutrition 4yourmind
Frederick, MD
07.2023 - 03.2024
- Scheduled and confirmed appointments, managing a complex calendar
- Processed payments
- Scheduled space or equipment for special programs, meetings and conferences.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Paint Branch Highschool
Burtonsville MD05-2024
Skills
- Customer service
- Data entry and organization
- Records maintenance
- Phone answering and office experience
- Money handling
- Receipt handling
- Issue resolution
- Customer service excellence
- Work ethic and integrity
- Patience and empathy
Timeline
Receptionist
Nutrition 4yourmind
07.2023 - 03.2024
Cashier
Giant Food
06.2023 - Current
Accounts Receivable Clerk
Robin's Child Care
03.2021 - 08.2024
High School Diploma -
Paint Branch Highschool
Similar Profiles
Shianela FerrerShianela Ferrer
Seafood Department Manager at Giant FoodSeafood Department Manager at Giant Food
Ben TurnerBen Turner
HBC Clerk at Giant FoodHBC Clerk at Giant Food
Jacob BlaylockJacob Blaylock
Courtesy Clerk at Giant FoodCourtesy Clerk at Giant Food