Kynissicia Banks
Waxahachie,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
CERTIFIED MEDICAL ASSISTANT
Parkland Health and Hospital Systems
07.2023 - Current
- The medical assistant obtains vital signs, perform preventive screenings, maintains an inventory of appropriate supplies, ensures safe and efficient patient flow, tracks high-risk referrals and lab tests, facilitates safe transitions of care, organizes the practice environment to assure patient safety and quality health outcomes, and contributes to HEDIS and designated quality measures
- The medical assistant displays responsible behaviors, communicates effectively to others and functions at the highest level based on scope of practice.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
CERTIFIED MEDICAL ASSISTANT
ATTEND URGENT CARE
01.2023 - 07.2023
- Performed patient care duties under the Medical Assistant scope of practice in the urgent care setting
- Supported the organization with customer service and treating all patients with respect and dignity
- Provided patient care services in the back office urgent care setting, which will meet the specific needs of the patient.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
CERTIFIED MEDICAL OFFICE ASSISTANT
UT Southwestern Medical Centers
06.2022 - 12.2022
- Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as visual acuity, development and/or musculoskeletal screening, POC (point of care) testing, phlebotomy, EKG testing, and other approved clinic specific diagnostic testing
- Documents completion of patient care tasks in medical records, and reinforces education provided by the physician or nurse seeking assistance from the nurse or physician as appropriate
- Assists in care of patients by preparing exam rooms for patient care, facilitating use of diagnostic equipment, and ensuring availability of needed patient information, such as results of diagnostic exams and medical records
- Serves as preceptor and resource for newly hired medical assistants and medical assistant externs, actively participating in their integration into the department.
Clinical Care Specialist/ NCT
Primacare medical centers
10.2021 - 06.2022
- Performed patient care duties under the Medical Assistant scope of practice in the urgent care setting
- Supported the organization with customer service and treating all patients with respect and dignity
- Provided patient care services in the back office urgent care setting, which will meet the specific needs of the patient.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Medical Coordinator
Oscar Medical Group
11.2020 - 10.2021
- Provide support for Care Team, including virtual MDs, Advanced Practitioners and Nurses
- Provide live phone and messaging support for patients
- Be proactive in planning for each patient's medical needs from initial outreach to solution
- Support Doctor on Call (telemedicine) by performing all required administrative tasks
- Assist with in processes, including entering labs into EHR, sending requisition forms, coordinating referrals, and disseminating order information and results to providers
- Work with pharmacies to resolve order clarification issues and troubleshoot patient issues
- Close the loop with providers after referrals are made, including collecting patient notes from providers
- Schedule appointments with patients for follow up care, close loop with providers and make outbound calls to garner interest in special programs
- Call providers and facilities to clarify information and help solve complex cases
- Communicate with concierge care guides and case managers, and other departments to assist with patient follow up
- Coordinate patient care to do's and care plan adherence
- Initiate and conduct case debriefings with Specialists and providers
- Be available for projects as necessary
- Perform all other tasks or additional responsibilities as necessary.
- Streamlined patient intake processes by implementing digital solutions for form completion before appointments, reducing waiting room time significantly.
Medical Assistant
United Health Group/ Wellmed
10.2019 - 07.2020
- Provides compassionate patient support and care, attention, and assistance during office visits
- Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating
- Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary
- Maintain Quality Metrics for patients required yearly exams/imaging/ screenings
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by physician or other licensed provider (e.g., nurse practitioner or physician assistant)
- Performing Laboratory testing and collecting and preparing laboratory specimens.
MEMBER SERVICE SPECIALIST/ MEDICAL ASSISTANT
TELADOC HEALTH
08.2018 - 09.2019
- Directly responding to patients requests for service including, completing registrations, entering medical histories, scheduling consults, and making outbound calls to patients
- Interacting with various departments to obtain information and resolve outstanding patient and/or provider issues
- Ensuring HIPAA compliance for all processes and procedures.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
MEDICAL ASSISTANT
METHODIST MEDICAL GROUP/METHODIST URGENT CARE
07.2017 - 07.2018
- Provides compassionate patient support and care, attention, and assistance during office visits
- Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating
- Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by physician or other licensed provider (e.g., nurse practitioner or physician assistant)
- Performing Laboratory testing and collecting, preparing and/or running laboratory specimens.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Dallas, United States08.2026
Medical Assistant Diploma -
Concorde Career College
Grand Prairie, TX04.2017
Skills
- Patient Care Coordination
- Vital signs monitoring
- Healthcare Industry Knowledge
- Collaboration and Teamwork
- HIPAA Compliance
- Phlebotomy Techniques
Timeline
CERTIFIED MEDICAL ASSISTANT
Parkland Health and Hospital Systems
07.2023 - Current
CERTIFIED MEDICAL ASSISTANT
ATTEND URGENT CARE
01.2023 - 07.2023
CERTIFIED MEDICAL OFFICE ASSISTANT
UT Southwestern Medical Centers
06.2022 - 12.2022
Clinical Care Specialist/ NCT
Primacare medical centers
10.2021 - 06.2022
Medical Coordinator
Oscar Medical Group
11.2020 - 10.2021
Medical Assistant
United Health Group/ Wellmed
10.2019 - 07.2020
MEMBER SERVICE SPECIALIST/ MEDICAL ASSISTANT
TELADOC HEALTH
08.2018 - 09.2019
MEDICAL ASSISTANT
METHODIST MEDICAL GROUP/METHODIST URGENT CARE
07.2017 - 07.2018
Bachelor of Science - Nursing
Arizona College of Nursing
Medical Assistant Diploma -
Concorde Career College
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