Kynnedy Ollervides
Mesquite,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart.com
Mesquite, TX
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely and positive manner.
- Gathered customer feedback through surveys and used the data to improve and advance customer service.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly .
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Personal Assistant
Andrew Martinez
Irving, TX
09.2020 - 01.2022
- Coordinate travel arrangements
- Performed calendar management and scheduling of appointments.
- Financial management
- Answering to calls and emails
- Verbal and written communication skills
- Schedule meetings and appointments
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX06-2021
Skills
- Good Communications
- Appointment Scheduling
- Good with technology
- Product Knowledge
- Customer Service satisfaction
- Travel Planning
- Schedule Management
- Positive and professional
- Multi-Task Management
- Staff Training
- Microsoft PowerPoint
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Walmart.com
01.2023 - 01.2024
Personal Assistant
Andrew Martinez
09.2020 - 01.2022
High School Diploma -
North Mesquite High School