Kynrom Palay

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Generated reports to track insurance verifications and claim progress.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Complied with HIPAA guidelines and regulations for confidential patient data.

• Assured timely verification of insurance eligibility and benefits prior to patient procedures or appointments.

• Updated patient records with accurate, current insurance policy information.

• Expedited patient registration process by efficiently validating eligibility for various insurance plans.

Reduced errors in billing by accurately maintaining patient records with updated insurance

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, service

• Cross-trained and backed up other customer service managers.