Kynsley Lawson
Liberty ,TX
Summary
Proven Billing Specialist with a track record of enhancing invoice accuracy and customer satisfaction at ABC Priority Care Transport. Expert in billing systems and adept at resolving discrepancies, boasting a blend of exceptional customer service and data entry proficiency. Demonstrates a commitment to efficiency and precision, significantly improving account management processes.
Overview
5
5
years of professional experience
Work History
Billing Specialist
ABC Priority Care Transport
04.2022 - 10.2024
- Monitored account aging reports to identify overdue accounts.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Updated customer account information for accurate billing processes.
- Generated monthly billing statements with precise account information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed payments by reconciling transactions and updating accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Waitress
Hooters
08.2020 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Bank Teller
First Liberty Bank
09.2019 - 01.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Diploma -
Hardin High School
Hardin Tx 05.2020
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Claims processing
- Invoice generation
- Collections
Timeline
Billing Specialist
ABC Priority Care Transport
04.2022 - 10.2024
Waitress
Hooters
08.2020 - 01.2022
Bank Teller
First Liberty Bank
09.2019 - 01.2020
Diploma -
Hardin High School
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