KYNTHIA J. EASLEY
Savannah,Georgia
Summary
Administrative professional experienced in calendaring and reservations management. Offers skills in problem solving, knowledge of database administration and background in office process improvement. Looking to put knowledge and abilities to good use in leadership position focused on supporting fast-paced offices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Securitas/G4S Security Services
Savannah, Georgia
05.2019 - Current
- Conduct periodic patrols to check for intrusion, irregularities, and to inspect protection devices and fire control equipment
- Provides superior customer service assistance while resolving customer inquiries with prompt service
- Controls access to client site through admittance process by issuing correct badges to authorize personnel and visitors
- Observe and report activities and incidents to provide and ensure security and safety of Gulfstream property and employees
- Prepare logs, incident reports, and property damage reports as required
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Credit and Customer Account Analyst
Profit Services Group
Savannah, Georgia
01.2018 - 09.2018
- Authorized credit bureau deletions, processed payments via credit cards, checks or money orders
- Performed basic reporting of account statuses and reconciliation
- Utilized various skip tracing techniques to locate clients in order to negotiate settlements
- Coordinated with customers and collected on at least 40 past due accounts daily
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Managed over 50 customers call per day.
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
Material Handler
Walmart Distribution Center
Savannah, Georgia
09.2018 - 04.2019
- Load and unload trailers, move merchandise from area to area and use conveyors or power lift equipment throughout Distribution Center
- Check, verify, audit merchandise, and enter data into remote data terminals to ensure that ordered merchandise is as ordered and not damaged
- Process pick/delivery tickets by pulling and issuing parts to support Distribution allocation
Certified Nursing Assistant
THA Group Home Health Care
Savannah, Georgia
10.2010 - 04.2017
- Maintained accurate inventories, generated forecasts, and established specific levels of supplies in order to support the day to day operation
- Administered prescribed medication to patients and maintained vital records
- Work from an independent demand forecast report to prepare purchase requisitions and plan supplier deliveries based on supply usage
- Provided status updates to management on a routine basis by projecting excellent communication skills and applying supply chain strategies to eliminate lag time and unwarranted costs to expedite
- Served as transportation liaison and personal assistant to ensure that clients affairs and personal needs were prioritized and performed without incurring safety violations
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Credit and Customer Account Representative
Georgia Emergency Associates
Savannah, Georgia
08.2015 - 12.2016
- Monitored customer accounts to ensure payment according to terms
- Initiated credit and collection actions by phone or mail correspondence pertaining to delinquent accounts, repayment plans and financial assistance
- Facilitated resolutions of dispute and provided efficient documentation to appropriate agencies
- Received monthly bonuses for achieving 100 percent of forecasted goals
Education
Associate of Science - Office Administration
Virginia College - Birmingham
Birmingham, AL05.2013
Skills
- Departmental Support
- Typing: 70 WPM
- Excellent written and verbal communication skills
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Ease with Computers and Technology
- Office Equipment Operation
- Confidentiality and Data Protection
- Administrative Management
- Document and File Management
- Coordination of Administrative Activities
- Supply Inventory Control
- Strong Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CNP - Certified Notary Public
- Licensed Financial Coach
Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Customer Service Associate
Securitas/G4S Security Services
05.2019 - Current
Material Handler
Walmart Distribution Center
09.2018 - 04.2019
Credit and Customer Account Analyst
Profit Services Group
01.2018 - 09.2018
Credit and Customer Account Representative
Georgia Emergency Associates
08.2015 - 12.2016
Certified Nursing Assistant
THA Group Home Health Care
10.2010 - 04.2017
Associate of Science - Office Administration
Virginia College - Birmingham
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