Kynzie Lalliss
Ogden
Summary
Team leader with a proven track record in performance monitoring, work delegation, and member motivation. Expertise in managing daily operations and enhancing team communication, leading to increased productivity and successful goal achievement. Committed to identifying team needs and delivering innovative solutions. Strong ability to address challenges with a positive attitude and determination.
Overview
5
5
years of professional experience
Work History
To Go Specialist, Certified Trainer
Olive Garden Restaurant
Riverdale
09.2022 - Current
- Managed customer interactions to enhance overall dining experience.
- Trained new staff on procedures and company standards for service excellence.
- Collaborated with team to ensure timely delivery of items.
- Assisted team members during peak service hours to maintain efficient workflow.
- Communicated order modifications effectively with kitchen staff.
- Supported colleagues in task completion as required.
Front End Supervisor
Ross Dress for Less
Layton
11.2021 - 08.2022
- Supervised front end operations to ensure efficient customer service delivery.
- Addressed customer inquiries and resolved issues promptly.
- Provided administrative support during high-volume periods, managing additional tasks.
- Mentored employees in handling complex sales and challenging customer interactions.
- Engaged with customers to gather feedback and enhance operational efficiency.
- Identified solutions to minimize issues and expedite problem resolution.
Cashiering Team Lead
Lagoon Amusement Park
Farmington
05.2020 - 10.2021
- Resolved customer inquiries and complaints to improve visitor experience.
- Supervised cashier operations during peak hours at a busy amusement park.
- Set individual goals for employees based on strengths and weaknesses.
- Trained new team members on cashiering duties, providing ongoing support.
- Delivered performance feedback to enhance team member effectiveness.
- Managed conflicts between customers and employees during checkout processes.
- Fostered productive relationships with team members to promote collaboration.
Education
Bachelor of Science - Psychology
Weber State University
Ogden, UT04-2025
Skills
- Problem resolution
- Conflict mediation
- Initiative-taking
- Goal-oriented
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Analytical thinking
Timeline
To Go Specialist, Certified Trainer
Olive Garden Restaurant
09.2022 - Current
Front End Supervisor
Ross Dress for Less
11.2021 - 08.2022
Cashiering Team Lead
Lagoon Amusement Park
05.2020 - 10.2021
Bachelor of Science - Psychology
Weber State University
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