Kyoko Richardson
Omaha,NE
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Immanuel Fontenelle/Newport House
11.2021 - Current
- Assisting residents with ADLs, observing and reporting behaviors, and ensuring proper care according to care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Fraud and Disputes Customer Service Representative
First National Bank Of Omaha
01.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
CNA and Medication Aide Per Diem
Grapetree Medical Staffing
04.2022 - 01.2023
- Going to understaffed facilities and delivering the best care possible to residents.
- Assisting residents with ADLs
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA and Medication Technician
The Meriwether Assisted Living Facility
07.2021 - 01.2023
- Assisting residents with ADLs, observing and reporting behaviors, and treating residents with dignity and care.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Personal Shopper, Cashier, and Merchandise Stocker
Walmart
07.2020 - 05.2021
- Grabbed, scanned, and arranged merchandise for customer convenience
- Assisted customers and completed transactions in a friendly manner.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Seasonal Customer Service Representative
Omaha Steaks
10.2019 - 12.2019
- Assisted customers with orders and answered phone calls to help solve issues with their orders.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sandwich Artist
Subway
03.2019 - 12.2019
- Keeping restaurant clean and orderly, gathering orders cautiously, and maintaining a sanitary workplace.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Cashier, Runner, and Window
McDonald's
10.2016 - 05.2018
- Being of service to the customer in a friendly, positive, fair, and courteous service
- Always greeting customers kindly, answering questions, and ensuring customer satisfaction.
- Welcomed customers and helped determine their needs.
Education
Current Student (undergraduate) - Practical Nursing
Iowa Western Community College
Council Bluffs, Ia 05.2026
Diploma -
Gretna High School
Gretna, NE05.2021
Skills
- Patient Care
- Vital signs monitoring
- Maintaining confidentiality
- HIPAA Compliance
- Electronic Charting
Volunteer Experience
- Santiago de Los Caballeros, Dominican Republic, Study abroad Spanish language and Volunteer trip, 06/01/19, Visited the community of Angostura helping and learning Spanish language and the culture of the people.
- Quito, Ecuador, South America, Study abroad Spanish language and Volunteer trip, 06/01/18, Went into communities and villages of the Ecuadorian people in order to help build a cafeteria for the children who had no way to eat meals during the school day or food to eat upon returning home.
Certification
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Languages
Spanish
Professional Working
Timeline
Fraud and Disputes Customer Service Representative
First National Bank Of Omaha
01.2023 - 09.2023
CNA and Medication Aide Per Diem
Grapetree Medical Staffing
04.2022 - 01.2023
Certified Nursing Assistant
Immanuel Fontenelle/Newport House
11.2021 - Current
CNA and Medication Technician
The Meriwether Assisted Living Facility
07.2021 - 01.2023
Personal Shopper, Cashier, and Merchandise Stocker
Walmart
07.2020 - 05.2021
Seasonal Customer Service Representative
Omaha Steaks
10.2019 - 12.2019
Sandwich Artist
Subway
03.2019 - 12.2019
Cashier, Runner, and Window
McDonald's
10.2016 - 05.2018
Current Student (undergraduate) - Practical Nursing
Iowa Western Community College
Diploma -
Gretna High School
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