Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Affiliations
President's List Honors
Timeline
Generic
Kyoko St.Clair

Kyoko St.Clair

Packaging Machine Operator
Clemson,SC

Summary

Experienced in leading customer service teams to ensure top-notch customer satisfaction. Utilize strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively. Diligent Customer Service professional with a solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times, demonstrating leadership and conflict resolution skills in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Home Health Aide

Home Instead Senior Care Home
05.2024 - Current
  • I care for senior citizens in their homes. I mostly care for stroke and Alzheimer's/Dementia patients.
  • Provided personal care including bathing, grooming, and feeding to enhance patient comfort and dignity.
  • Assisted patients with mobility and exercises to promote independence and physical well-being.
  • Maintained accurate documentation of patient progress and services provided to ensure compliance with regulations.

Packaging Machine Operator

Arthrex
08.2023 - Current
  • I work in a cleanroom environment assembling medical equipment. I also work in a non-sterile location which is self-driven.
  • Operated high-speed packaging machinery, ensuring optimal performance and adherence to safety standards.
  • Trained new operators on equipment usage and safety protocols, enhancing team efficiency and knowledge retention.

Food Service Worker

Aramark
01.2021 - 07.2023
  • Operated kitchen equipment to prepare food items efficiently and safely.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Assisted in inventory management by restocking supplies and monitoring expiration dates.
  • Collaborated with team members to deliver exceptional customer service during peak hours.

Customer Service Manager

Wal-Mart Neighborhood Market
07.2019 - 06.2022
  • Led customer service team in resolving complex inquiries and enhancing satisfaction levels.
  • Developed and implemented training programs to improve staff performance and service quality.
  • Analyzed customer feedback to identify trends, driving strategic improvements in service processes.
  • Collaborated with cross-functional teams to streamline operations and enhance overall customer experience.

CSM Walmart Neighborhood Market
01.2018 - 01.2021
  • Started as a stocker before being promoted to front end manager three months later. Responsible for running the front of the store and supervising cashiers, cart pushers and maintenance person. In charge of making sure cash was turned in at the end of the night.

Education

Bachelor of Science - Cybersecurity Engineering

Colorado Technical University
04.2028

Associate - English Lit

UCONN

B.S. - Medical Management

Sawyer School

Medical Administrative Assistant - undefined

Tri-County Technical College

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Time management
  • Decision-making
  • Exceptional interpersonal communication

LEADERSHIP EXPERIENCE

Soup Kitchen manager for MACC. Sunbeams Leader (Salvation Army). MCCI Team Mentor, LEAN Captain, Emergency Response Team (Windsor DC). EMT (Manchester, CT)

Affiliations

  • IEEE (Institute of Electrical and Electronic Engineers)
  • ACM (Association for Computing Machinery)

President's List Honors

This  is an award given to students who maintain a 4.0 grade point average during the quarter. I have received it all quarters thus far.

Timeline

Home Health Aide

Home Instead Senior Care Home
05.2024 - Current

Packaging Machine Operator

Arthrex
08.2023 - Current

Food Service Worker

Aramark
01.2021 - 07.2023

Customer Service Manager

Wal-Mart Neighborhood Market
07.2019 - 06.2022

CSM Walmart Neighborhood Market
01.2018 - 01.2021

Associate - English Lit

UCONN

B.S. - Medical Management

Sawyer School

Medical Administrative Assistant - undefined

Tri-County Technical College

Bachelor of Science - Cybersecurity Engineering

Colorado Technical University

Similar Profiles

CREATE PROFILE