KYONG HI (KIM) MARTIN
Sammamish,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable Manager/Bartender with 20+ years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
27
27
years of professional experience
Work History
BARTENDER
Astra Hotel, Seattle, a Tribute Portfolio Hotel
01.2022 - Current
- One of the first opening team members, I helped unpackaged each kitchen and bar product and placed them in place for our Grand Opening
- Trained the new bar team and showed the team members how to use the POS and areas around the hotel
- Worked both Otium bar and Grill and Altitude Sky Lounge, as well as banquets
- Able to take direction and work efficiently and effectively amongst all team members
- Able to received many 5 star google reviews and created a repore with many customers that visit the hotel
- Able to lift up to 50lbs and carry and change out our kegs
- Can multitask and help other team members accordingly
- Able to up-sell, know knowledge of liquor, beer and wine
- I also able to perform all bar duties functions from, opening a bar to closing the bar, take inventory and organize area that needs to be functioned correctly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
CO-OWNER
11 OLIVES LLC
01.2013 - Current
- Worked in a start-up company
- Help build a small olive company in back-end sales as well as front of the house sales
- Took over marketing, advertising and e-commerce and grew sales over 50% in 12 months
- Connected with clients at farmer's markets and promotional events to build brand awareness and customer loyalty
- Created fundraiser for schools and hired, trained, and organized back stock.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Bar Supervisor
W Hotel Bellevue
06.2017 - 06.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
DISTRICT STORE MANAGER
RYU APPAREL
01.2013 - 01.2015
- Introduced a new eco-friendly start-up apparel company to Las Vegas, NV
- Company geared their audience to MMA and UFC
- Help create the lifestyle and brand awareness to the fitness world and martial art world
- Hired, train, and created the visuals and marketing for RYU
- Wrote the policy and procedure book for the company and designed the back inventory room
- Opened a pop-up store in Seattle, WA and traveled around Washington State to bring brand awareness
- Built a team and worked with corporate to give feedback and marketing promotions
- Traveled back and forth from Vegas to Seattle to keep updating lifestyle and work with team individually
- Worked with Oracle and Net Suite operating system.
STORE MANAGER
ARMANI EXCHANGE
08.1997 - 01.2012
- Managed a team of 10-80 employees, help open new stores for the company throughout Nevada and Arizona
- Worked in different tiers of stores consisted of $3-$4 million dollar store, $8-$11 million dollar store and $15-$20 million dollar store
- Hired, trained and promoted employees
- Managed back of the house and front of the store with weekly floor changes based of best sellers and worst sellers
- Built my manager team and promoted them to be able to manage their own team
- Worked with Micros and Kronos system.
- Constructed own visuals front windows and throughout the store
- Created schedule, weekly planner weekly meetings, inventory and stockroom layout
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
ACCOUINTING AND BUSINESS MAJOR -
UNLV
06.2020
Skills
- Washington State Notary
- Customer Service
- Highly reliable
- Outgoing Personality
Websites
Hobbies and Interests
- Yoga
- Snowboarder
- Hiking
- Travel
Timeline
BARTENDER
Astra Hotel, Seattle, a Tribute Portfolio Hotel
01.2022 - Current
Bar Supervisor
W Hotel Bellevue
06.2017 - 06.2022
DISTRICT STORE MANAGER
RYU APPAREL
01.2013 - 01.2015
CO-OWNER
11 OLIVES LLC
01.2013 - Current
STORE MANAGER
ARMANI EXCHANGE
08.1997 - 01.2012
ACCOUINTING AND BUSINESS MAJOR -
UNLV
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