Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Work Availability
Timeline
Hi, I’m

Kyonna Jones

Customer Service
Tallahassee,FL
Kyonna Jones

Summary

With extensive customer service experience, I have developed the skills to effectively resolve issues and build meaningful connections with people.


My true passion is providing exceptional support that leaves a lasting impression. Customer service is more than just a job to me, It's the perfect opportunity to positively impact someone's day!


I am excited about the possibility of bringing my heart, expertise, and dedication to a new role where I can continue prioritizing customers' needs and spreading joy through every interaction! :)

Overview

8
years of professional experience
1
Certification

Work History

Walgreens

Shift Leader
10.2024 - 05.2025

Job overview

  • Led team shifts, coordinating tasks to meet production goals while maintaining high-quality standards.
  • Monitored staff performance, providing constructive feedback to promote skill development and accountability.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

OneTouch Direct

Sales Representative
08.2023 - 08.2024

Job overview

  • Hi there! I am an experience sales representative, with a well proven track record of success in developing new business and increasing sales!
  • I have a strong background in Customer Service and I am highly skilled in building relationships with tons of our family members customers!
  • Developing tailored situations to meet their needs!

Wipro

Customer Service Representative
03.2021 - 08.2023

Job overview

  • My role is an customer service representative, Taking phone calls, answering questions, finding solutions, and giving the customer satisfaction
  • Assisted customers with a warm and professional attitude
  • Processed refunds
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Handled emails, inbound calls, and outbound calls
  • Managed customer accounts
  • Performed data entry for customer information
  • Handled billing issues and order inquiries
  • Provided policy and service information
  • Managed client records

Walmart Supercenter

Customer Service/Money Center
06.2019 - 03.2021

Job overview

  • Provided assistance to clients
  • Operated the cash drawer
  • Confirmed payments, refunds, etc
  • Resolved payment and order disputes
  • Assisted customers in person
  • Answered phone and assisted customers with changes

Chipotle Mexican Grill

Crew Member
06.2018 - 05.2019

Job overview

  • My position at Chipotle consisted of taking food orders, preparing meals, packaging food items, ringing up customer purchases preparing food and ingredients, and cleaning
  • Worked in a high pressure environment
  • Maintained quality control
  • Helped train new employees
  • Worked the cash register
  • Communicated with customers
  • Restocked items
  • Helped customers with orders
  • Maintained a positive attitude

Publix

Cashier/Customer Service
12.2016 - 09.2018

Job overview

  • Worked In Other Departments In Publix : Deli, Bakery, Grocery, And I've Also Volunteered To Help Out Older Customers With Grocery Shopping
  • I Am Capable To Do Any Task Including Demos
  • I Upbring Beautiful Customer Service To All Customers/Staff

Education

Prince Private Academy
Tampa, FL

High School Diploma
05.2017

University Overview

Skills

  • Customer Service Skills
  • Money Handling
  • Customer Support
  • Customer Care
  • Communication skills
  • Data Entry-Telework Verified
  • Phone etiquette
  • Analysis skills
  • Upselling
  • Customer Relations
  • Records management
  • Interpersonal communication skills
  • Account development
  • Problem solving strength
  • Product promotions
  • Sales expertise
  • Strategic planning
  • Client Service

Accomplishments

Accomplishments
  • I've spent over 7 years doing what I love - helping others. I've discovered that customer service isn't just about fixing problems, but about understanding people.

Certification

  • High School Diploma, 08/21/2014, 05/08/17
  • Driver's License, 06/01/21, 04/01/30

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Leader
Walgreens
10.2024 - 05.2025
Sales Representative
OneTouch Direct
08.2023 - 08.2024
Customer Service Representative
Wipro
03.2021 - 08.2023
Customer Service/Money Center
Walmart Supercenter
06.2019 - 03.2021
Crew Member
Chipotle Mexican Grill
06.2018 - 05.2019
Cashier/Customer Service
Publix
12.2016 - 09.2018
Prince Private Academy
High School Diploma