Kyora S Wallace
The Bronx,NY
Summary
A passionate and personable person with a background in theater, teaching, and public speaking, seeking to provide exceptional customer service in a dynamic hospitality setting. With an English degree, excellent communication skills, and a knack for creating positive experiences, the goal is to enhance the experience for each customer on and off stage.
Overview
6
6
years of professional experience
Work History
Teaching Artist
Epic Theatre Ensemble
2023.03 - 2024.06
- Advised 15 to 30 high school students all over NYC on how to create modern adaptations of classic plays while encouraging them to utilize their research and imagination, I was able to educate them on various social justice issues while bolstering their creativity
- Coordinated rehearsals and showings of one of the touring pieces by reaching out to multiple colleges and high schools across the city to schedule performances.
Hostess/Cashier
Buffalo Wild Wings
2021.05 - 2021.08
- Greeted and directed guests to tables following the restaurant's seating arrangements and policies to ensure a positive guest experience
- Supported servers by bussing tables and communicating how to handle large parties.
Escape Room Host
Puzzle Break
2020.05 - 2020.05
- Coached groups of 4 to 6 guests through analyzing various types of themed puzzles to complete the escape room
- Monitored customers as they went through the activities and assisted them with discreet and carefully crafted clues.
Team member
Sugar Hill Creamery
2018.06 - 2018.08
- Oversaw the operations of the store by ensuring the quality of the ice cream, and maintaining the cleanliness of the store
- Fulfilled food, coffee, and ice cream orders for customers in-store and online
- Received and Processed online and in-store purchases on our POS system.
Education
Bachelor of Arts - English
SUNY Oneonta
Oneonta, NY05.2022
Skills
- Microsoft Office
- Customer service
- Leadership
- Classroom Experience
- Excellent communication skills
- Creativity and Innovation
- People skills
- Positive attitude
- Collaborating effectively
- Classroom Management
- Guest Relations Management
- Relationship Building
Timeline
Teaching Artist
Epic Theatre Ensemble
2023.03 - 2024.06
Hostess/Cashier
Buffalo Wild Wings
2021.05 - 2021.08
Escape Room Host
Puzzle Break
2020.05 - 2020.05
Team member
Sugar Hill Creamery
2018.06 - 2018.08
Bachelor of Arts - English
SUNY Oneonta
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