Kyosha Smith
Arlington,TX
Summary
Seeking a responsible career opportunity to leverage training and skills for significant contribution to company success. Focused on utilizing expertise to bring value through dedication and commitment. Committed to continuously enhancing abilities and eager to contribute to organization growth and achievements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Fraud Analyst
Bank of America
01.2023 - Current
- Company Overview: Consumer & Small Business Retail Banking Client services & Credit Assistance Client Services Fraud Servicing Call center High call volume
- Consumer & Small Business Retail Banking Client services & Credit Assistance Client Services Fraud Servicing Call center High call volume
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Call Center Representative
Express Employment Professionals/ Acme Furniture
09.2022 - 01.2023
- Maintain high level of quality customer services
- Use of Microsoft Office (Word, Excel, Etc.)
- Place customer orders
- Keen Attention to Detail to ensure accuracy
- File Management
- Incoming calls
- Outgoing calls
- Emailing
Receptionist
The Vantage of Cityview
07.2018 - 09.2022
- Front office reception duties (Filing, faxing, mailing, customer service)
- Answer multiline phone calls and direct calls as required
- Maintain high level of quality customer service
Patient Transporter/Dispatcher
RG Talent Solutions LLC
05.2022 - 07.2022
- Provided the safe and timely transport of patients to numerous locations throughout the VA in Dallas
- Transported inpatients, ICU patients, and visitors to and from various locations throughout the hospital
- Explained the purpose of the trip to the patient and family members
- Answered any questions
- Worked together with clinical staff to prepare the patient
- During transit, monitored the patient and provided indirect care
- At the destination, reported observations to clinical staff
- Assisted with patient handling and lifting using appropriate patient safety equipment
Cabin Security Specialist
ABM Industries, Inc.
01.2022 - 04.2022
- Company Overview: This is an Operations role, supporting the Manager - Cabin Safety and Standards to deliver best practice in all operational aspects of cabin safety
- Supporting the Manager - Cabin Safety and Standards to deliver best practice in all operational aspects of cabin safety
- Communicating policies and best practice for Cabin Crew and cross functionally across flydubai
- Actively driving positive change which will improve cabin safety
- Reviewing training specifications on an on-going basis within the In-Flight Services department
- Working closely with the Manager Cabin Crew role to take follow up action with regards to all aspects of cabin safety matters
- Monitoring all areas of operational cabin safety and standards across the fleet and amongst the cabin crew
- Focusing on improving levels of safety by collecting and analysing cabin safety and standards data, completing risk assessments, monitoring trends and developing mitigating procedures
- Pro-active in enhancing cabin safety using the principles outlined in the company Safety Management System
- This is an Operations role, supporting the Manager - Cabin Safety and Standards to deliver best practice in all operational aspects of cabin safety
Lab Dispatcher
TridentCare
10.2021 - 01.2022
- Properly documents changes to orders requested by facility and/or ordering physician
- Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request
- Ensures dispatched orders are confirmed as received by technicians
- Contacts facilities when scheduling or re-scheduling is necessary for any reason
- Coordinates reassignment of orders to different technicians when necessary
- Provide the Ultimate amount of customer service
- Receiving incoming calls and making outgoing calls
- Placing lab orders for physicians
Call Center Representative
Vdart Inc
07.2021 - 10.2021
- Front office reception duties (Filing, faxing, mailing, customer service)
- Answer multiline phone calls and direct calls as required
- Maintain high level of quality customer service
Medical Assistant
Ameri Immunizations Wellness and Group
01.2021 - 06.2021
- COVID Testing
- Use of Microsoft Office
- Emailing, Faxing, Printing
Call Center Representative
Coaster Fine Furniture
10.2016 - 05.2018
- Maintain high level of quality customer services
- Use of Microsoft Office (Word, Excel, Etc.)
- Place customer orders
- Keen Attention to Detail to ensure accuracy
- File Management
Education
Diploma - Medical Assistant/phlebotomy Technician
Concorde College
Arlington, TX11.2020
High School Diploma -
Summit High School
Arlington, TX06.2015
Skills
- Transaction monitoring
- Fraud prevention
- Fraudulent transactions analysis
- Fraud loss mitigation
- Fraud research
- Fraud policy enforcement
- Investigative techniques
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Call management
- Team development
- Microsoft PowerPoint
- De-escalation techniques
- Quality control
- Technical support
- Dispute resolution
- Customer education
- Multi-line phone talent
- Research
- Office equipment proficiency
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Maintaining confidentiality
- Appointment setting
Certification
- AED Certification
- Certified Phlebotomy Technician,
- Driver's License
- High School Diploma
- CPR/BLS
- NRCMA
Timeline
Sr. Fraud Analyst
Bank of America
01.2023 - Current
Call Center Representative
Express Employment Professionals/ Acme Furniture
09.2022 - 01.2023
Patient Transporter/Dispatcher
RG Talent Solutions LLC
05.2022 - 07.2022
Cabin Security Specialist
ABM Industries, Inc.
01.2022 - 04.2022
Lab Dispatcher
TridentCare
10.2021 - 01.2022
Call Center Representative
Vdart Inc
07.2021 - 10.2021
Medical Assistant
Ameri Immunizations Wellness and Group
01.2021 - 06.2021
Receptionist
The Vantage of Cityview
07.2018 - 09.2022
Call Center Representative
Coaster Fine Furniture
10.2016 - 05.2018
Diploma - Medical Assistant/phlebotomy Technician
Concorde College
High School Diploma -
Summit High School
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