Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyowook Andy Lee

Summary

Dynamic sales professional with a proven track record at TruAbutment, excelling in customer acquisition and relationship management. Skilled in sales strategy development and negotiation, I consistently enhance client satisfaction and loyalty. Adept at identifying upselling opportunities, I leverage strong communication skills to drive business growth and foster lasting partnerships.

Overview

13
13
years of professional experience

Work History

Regional Sales Representative

TruAbutment
03.2023 - Current
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Set up appointments with potential and current customers to promote new products and services.
  • Provided exceptional customer service by addressing inquiries and resolving any issues promptly.

Assistant Manager, Customer Service

TruAbutment
11.2018 - 11.2022
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.

Account Executive

Chicago Title
09.2016 - 12.2017
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Personal Banker

Wells Fargo
06.2014 - 09.2016
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Cross-sold bank products and services to meet customer needs and provide options.

Customer Service Representative

BBCN Bank
09.2012 - 05.2014
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Arts -

Bellevue College
Bellevue, WA

Skills

  • Sales negotiation
  • Sales strategy development
  • Customer acquisition
  • Leads prospecting
  • Territory management
  • Professional networking
  • Competitor analysis
  • Customer relationship management software
  • Product knowledge
  • Time management
  • Attention to detail

Languages

English
Native or Bilingual
Korean
Full Professional

Timeline

Regional Sales Representative

TruAbutment
03.2023 - Current

Assistant Manager, Customer Service

TruAbutment
11.2018 - 11.2022

Account Executive

Chicago Title
09.2016 - 12.2017

Personal Banker

Wells Fargo
06.2014 - 09.2016

Customer Service Representative

BBCN Bank
09.2012 - 05.2014

Associate of Arts -

Bellevue College

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Kyowook Andy Lee