Kyra Adams
Westchester,IL
Summary
Administrative support professional seeking an opportunity where practical skills can be utilized to their fullest in an effort to achieve professional and personal growth within an organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
180-Externship
Renaissance
01.2011 - 04.2011
- Filing, abstracting files, closing
- Checking patient’s in
- Billing/Coding
Customer Service Representative
Ascension Medical Group
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and companies alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration.
- Exceeded performance metrics consistently, earning recognition as a top performer.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry Clerk
Dearborn Group
06.2022 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Health Outreach Specialist
Duly Health And Care
11.2021 - 04.2022
- Reviewing medical charts
- Making sure patients and physicians follow yearly preventive insurance guidelines
- Reporting measures to insurance companies based off patient’s charts
- Responsible for entering medical data information into the system
- Data Entry
Patient Service Representative
Loyola Health Systems
03.2019 - 07.2019
- Checking in patients for their doctor’s appointments
- Account Maintenance – editing and updating contact information for customers
- Appointment Specialist- making appointments for patients to see their Physician or Specialist
- Setting appointments for Immediate Care Facilities
- Light Triage- Light probing patients about their symptoms, then transferring to triage Nurse
- Trained in EPIC
Customer Service Representative
Advocate Medical Group
10.2016 - 03.2019
- Account Maintenance – editing and updating contact information for customers
- Appointment Specialist- making appointments for patients to see their Physician or Specialist
- Setting appointments for Immediate Care Facilities
- Light Triage- Light probing patients about their symptoms, then transferring to triage Nurse
- Trained in EPIC
Customer Service Representative
Bridge Personnel/ Oasis Financial
08.2015 - 09.2016
- Account Maintenance – editing and updating contact information for customers
- Status Updates – advising customers of their case status
- Direction – Assisting customers with contracts
Customer Service Representative
Xerox/Apple
09.2013 - 05.2015
- Account Maintenance – editing billing and payment information, refunds, account set up for iTunes
- Tech support – troubleshooting devices, clearing cache and cookies, uninstalling and reinstalling applications
- Fraud management – Helping customers when their account has been compromised
- Application account maintenance
Customer Service Representative
HSBC
04.2008 - 10.2009
- Provided account information for MasterCard holders
- Activated credit cards
- IT Tech Support for customers’ accounts
Administrative Assistant
City of Berwyn
04.2005 - 07.2007
- Scheduled management of all appointments, meetings, and bus service
- Necessary information to drivers
- Assisted with fund raising and grant writing
- Answered phones and maintained files
Reservation Agent
United Airlines
02.2004 - 09.2004
- Booked customer reservations
- Ensured accuracy of reservation by imparting correct flight information
Customer Service Rep
Market USA
03.2001 - 09.2002
- Activating Credit cards
- Selling Protection Plan to customers
- Account Maintenance
Customer Service Rep
Response Call Inc.
04.1997 - 10.1997
- Activating Sears Credit Cards
- Selling Protection Plan
- Account Maintenance
Education
Health Information Management - Health Information Management
Sanford Brown College
Hillside, IL06.2012
Skills
- ICD-9CM & CPT Coding
- HCPS
- Record Maintenance
- Insurance Verification
- Retrieval
- Collections
- Reimbursement
- Med iSOFT Billing Software
- Filing/Charting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Call center experience
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Payment Processing
- Customer satisfaction measurement
- Appointment Scheduling
- Administrative Support
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Building rapport
- Clerical Support
- Multi-line phone talent
- Spreadsheets
- Reading Comprehension
- Office equipment proficiency
- Staff education and training
- Problem Resolution
- Conflict Resolution
- Paperwork Processing
- Staff Training
- Quality Control
- Assertiveness
- Account updating
- Proofreading
Timeline
Customer Service Representative
Ascension Medical Group
10.2022 - Current
Data Entry Clerk
Dearborn Group
06.2022 - 09.2022
Health Outreach Specialist
Duly Health And Care
11.2021 - 04.2022
Patient Service Representative
Loyola Health Systems
03.2019 - 07.2019
Customer Service Representative
Advocate Medical Group
10.2016 - 03.2019
Customer Service Representative
Bridge Personnel/ Oasis Financial
08.2015 - 09.2016
Customer Service Representative
Xerox/Apple
09.2013 - 05.2015
180-Externship
Renaissance
01.2011 - 04.2011
Customer Service Representative
HSBC
04.2008 - 10.2009
Administrative Assistant
City of Berwyn
04.2005 - 07.2007
Reservation Agent
United Airlines
02.2004 - 09.2004
Customer Service Rep
Market USA
03.2001 - 09.2002
Customer Service Rep
Response Call Inc.
04.1997 - 10.1997
Health Information Management - Health Information Management
Sanford Brown College
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