Kyra Askwith
Interlochen,MI
Summary
Dedicated Senior Project Manager at Extreme Cleaning Solutions with a proven track record in project planning and client relationship management. Adept at problem-solving and team leadership, I consistently achieve timely project completions while fostering strong client connections. My attention to detail and excellent communication skills drive operational success and enhance client satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Project Manager
Extreme Cleaning Solutions
Traverse City, MI
04.2024 - Current
- Oversaw project planning and execution processes to meet client expectations and achieve operational goals.
- Achieved timely completion of multiple cleaning service projects through effective management and direct involvement in task execution. Contributed to team efforts by actively participating in job activities.
- Established strong client relationships through effective communication and proactive issue resolution.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Self Contractor - Home Health
Self Employed
Traverse City, MI
08.2019 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with daily living activities, including meal preparation, cleaning, transportation, helping with physical therapy exercises and laundry, to enhance quality of life for a disabled young woman.
- Trained new caregivers on best practices for client care and safety protocols.
- Coordinated transportation and scheduled appointments to facilitate access to medical services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Enhanced patient comfort by providing compassionate and attentive care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Transported clients for medical and personal outings.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Trained new staff members on best practices for home health care.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
Home Health Aide
Munson Home Care
Traverse City, MI
10.2016 - 08.2019
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Administered medication and monitored health conditions, reporting changes to healthcare professionals.
- Assisted with mobility and rehabilitation exercises, enhancing clients' physical well-being.
- Developed and maintained trusting relationships with clients and families, fostering a supportive environment.
- Trained new aides on best practices for patient care and safety procedures, promoting team efficiency.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Certified Nursing Assistant
Maple Valley Nursing Home
Maple City, MI
11.2014 - 10.2016
- Provided direct patient care including bathing, grooming, and feeding to enhance comfort and dignity.
- Assisted nursing staff with vital sign monitoring and documentation to ensure accurate health assessments.
- Implemented infection control procedures, maintaining a safe environment for patients and staff.
- Collaborated with multidisciplinary teams to develop personalized care plans that address individual patient needs.
- Trained new staff on best practices for patient care and operational protocols to enhance team efficiency.
- Advocated for patients' emotional and physical well-being by actively listening and responding to concerns effectively.
- Developed strong relationships with patients to foster trust and improve overall satisfaction with care services.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Early Childhood Educator Assistant
Benodjihn Center ( Grand Traverse Band )
Peshawbestown, MI
10.2013 - 11.2014
- Supported development of individualized learning plans for diverse student needs.
- Facilitated engaging classroom activities to enhance cognitive and social skills.
- Assisted in the implementation of curriculum standards and educational assessments.
- Collaborated with lead educators to create a nurturing learning environment.
- Participated in parent-teacher conferences to discuss student development and strategies.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Helped manage bus loading and unloading.
Certified Nursing Assistant
Maple Valley Nursing Home
Maple City, MI
03.2013 - 10.2013
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Provided direct patient care including bathing, grooming, and feeding to enhance comfort and dignity.
- Advocated for patients' emotional and physical well-being by actively listening and responding to concerns effectively.
- Developed strong relationships with patients to foster trust and improve overall satisfaction with care services.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Home Care Provider
Self Employed
Traverse City, MI
03.2011 - 11.2012
- Provided personalized care and support to clients in daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
- Managed medication schedules, promoting adherence and health monitoring.
- Developed and implemented individualized care plans based on client needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Transported clients for medical and personal outings.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Waitress
Kirby's Bar and Grill
Maple City, MI
11.2010 - 03.2011
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and accuracy.
- Handled customer inquiries and resolved complaints to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure compliance with health regulations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Payroll Administrator
US Census 2010
Traverse City, MI
03.2010 - 05.2010
- Entered and maintained accurate data in company databases.
- Processed high volumes of documents with attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Crew Member
Burger King
Traverse City, MI
09.2008 - 03.2009
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Trained new crew members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Resolved customer inquiries and concerns promptly, contributing to overall satisfaction ratings.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Housekeeper
Quality Inn
Traverse City, MI
04.2008 - 09.2008
- Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
- Utilized industry-standard cleaning tools and supplies for effective sanitation practices.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Sales Associate
Hot Topic
Traverse City, MI
08.2007 - 01.2008
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Managed product displays and inventory organization to optimize store presentation and accessibility.
- Utilized point-of-sale systems to process transactions efficiently while maintaining accurate cash handling procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Burger King
Traverse City, MI
04.2007 - 08.2007
- Operated kitchen equipment efficiently while adhering to safety protocols and guidelines.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Waitress/Head Waitress
The Maple Leaf
Maple City, MI
07.2005 - 02.2007
- Delivered exceptional service in fast-paced dining environment, ensuring customer satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery, enhancing overall efficiency during peak hours.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable workforce.
- Maintained accurate cash handling practices, ensuring seamless financial transactions at the end of shifts.
- Resolved customer complaints promptly, utilizing effective communication skills to retain clientele satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained and mentored junior waitstaff, enhancing team performance and service efficiency.
- Resolved guest complaints promptly, fostering positive relationships and repeat patronage.
- Trained staff members on use of POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Certified Nursing Assistant - Health Care
Northwestern Michigan Health Training School
Traverse City, MIHigh School Diploma -
Glen Lake Community Schools
Maple City, MI01-2007
Skills
- Project planning
- Scope management
- Client relationship management
- Project plan development
- Training and mentoring
- Problem-solving
- Team leadership
- Teamwork and collaboration
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Conflict resolution
Timeline
Senior Project Manager
Extreme Cleaning Solutions
04.2024 - Current
Self Contractor - Home Health
Self Employed
08.2019 - 03.2024
Home Health Aide
Munson Home Care
10.2016 - 08.2019
Certified Nursing Assistant
Maple Valley Nursing Home
11.2014 - 10.2016
Early Childhood Educator Assistant
Benodjihn Center ( Grand Traverse Band )
10.2013 - 11.2014
Certified Nursing Assistant
Maple Valley Nursing Home
03.2013 - 10.2013
Home Care Provider
Self Employed
03.2011 - 11.2012
Waitress
Kirby's Bar and Grill
11.2010 - 03.2011
Payroll Administrator
US Census 2010
03.2010 - 05.2010
Crew Member
Burger King
09.2008 - 03.2009
Housekeeper
Quality Inn
04.2008 - 09.2008
Sales Associate
Hot Topic
08.2007 - 01.2008
Crew Member
Burger King
04.2007 - 08.2007
Waitress/Head Waitress
The Maple Leaf
07.2005 - 02.2007
Certified Nursing Assistant - Health Care
Northwestern Michigan Health Training School
High School Diploma -
Glen Lake Community Schools