Kyra Brauer
Looking for new opportunity
Missoula,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Office Manager
No Gas Lawn Snow and Home Care
Missoula , MT
2024.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
General Manager in Training
Sapphire Waterworks
2022.10 - 2023.08
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Streamlined operational processes, resulting in increased efficiency and productivity.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Developed strong relationships with suppliers, ensuring timely deliveries and favorable pricing agreements.
- Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
- Coordinated special events to drive brand awareness and increase foot traffic within the establishment.
- Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Integrated new technologies into daily workflows, streamlining processes while maintaining high levels of service quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Office Assistant
Crisp Water Technologies
2021.07 - 2022.10
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Certified lab tech
Spa Concierge
The Resort At Paws Up
2019.06 - 2020.06
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
Events Executive
The Ranch at Rock Creek
2019.05 - 2020.01
- Enhanced attendee experience by skillfully managing event logistics and coordinating with vendors.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Increased client satisfaction by providing personalized customer service before, during, and after events.
- Collaborated with cross-functional teams to ensure the successful execution of large-scale events.
- Negotiated favorable contracts with suppliers, reducing overall event expenses.
- Implemented innovative ideas for event themes, enhancing the uniqueness of each occasion.
- Facilitated clear communication between event staff, vendors, and clients throughout the planning process.
Pre Arrival Concierge
The Resort At Paws Up
2014.03 - 2018.10
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Certificate - Back End Development
Montana Code School
Missoula, MT/Remote03.2024
No Degree - Archeology
University of Montana
Missoula, MTNo Degree - English
Corban College
Salem, ORHigh School Diploma -
Conrad High School
Conrad, MT05.2009
Skills
- Cross-functional Collaboration
- Resource Allocation
- Customer Service
- Problem Solving
- Organizational Skills
- Marketing Strategy
- Analytical Thinking
- Java knowledge
- Backend Development
References
- Laura Russell-Nygard, 406-241-2922
- Emily Pasci, 720-205-4045
- Jason Kainz, 406-214-5716
Timeline
Office Manager
No Gas Lawn Snow and Home Care
2024.03 - Current
General Manager in Training
Sapphire Waterworks
2022.10 - 2023.08
Office Assistant
Crisp Water Technologies
2021.07 - 2022.10
Spa Concierge
The Resort At Paws Up
2019.06 - 2020.06
Events Executive
The Ranch at Rock Creek
2019.05 - 2020.01
Pre Arrival Concierge
The Resort At Paws Up
2014.03 - 2018.10
Certificate - Back End Development
Montana Code School
No Degree - Archeology
University of Montana
No Degree - English
Corban College
High School Diploma -
Conrad High School
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