Kyra Brown
Alabaster,AL
Summary
Currently seeking full time position with a growing company. My skills/trades are in customer service, retail management, fast food management, and also 9-1-1 dispatch. Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Genoa Healthcare
Bessemer, AL
04.2022 - Current
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Emergency Dispatcher
BC-E911
Centreville, AL
10.2019 - Current
- Route dispatch calls to police and fire departments as appropriate
- Calm angry, uneasy, and distressed callers in difficult or emergency situations
- Ensure all responding units and officers are 10-4 at all times
- Relay all call information accurately and fully to appropriate emergency responders
- Maintain and update an accurate call log
- Operate roadmaps to ensure all units respond to the appropriate emergency location
- Understand all police and fire codes
Staffing Coordinator
Core Focus Personnel
McCalla, AL
09.2018 - 07.2019
- Provided support during new employee interviews and orientations.
- Conducted exit interviews and completed employment termination paperwork.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Scheduled interviews between hiring managers and prospective employees.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Analyzed employment-related data and prepared reports.
Staffing Supervisor
American Eagle Outfitters/Aerie
Hoover, AL
07.2017 - 04.2019
- Assisted in the development of training programs for new employees.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Identified areas of improvement within the recruitment process and implemented changes accordingly.
- Monitored employee performance and provided feedback to improve productivity.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Researched current trends in the retail industry to stay competitive.
Sales Associate
JC Penney
McCalla, AL
11.2016 - 07.2017
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School -
West Blocton High School
West Blocton, AL05.2017
Associate of Applied Science -
Jefferson State Community College
Birmingham, ALSkills
- Insurance confirmation
- Point of sale systems proficiency
- Pharmacy operations
- Patient confidentiality
- Prescription labeling
- HIPAA
- Insurance billing
- Workflow optimization
- Sales team training
- Product and service management
- Account management
Additional Information
I have worked in Customer Service for over 4 years. For 2 of those years, I have served as a Staffing Coordinator. I have great skill in Excel and Microsoft as well.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Cerified Pharmacy Technician (CpHT)
- Certified Immunizer
References
References available upon request.
Timeline
Certified Pharmacy Technician
Genoa Healthcare
04.2022 - Current
Emergency Dispatcher
BC-E911
10.2019 - Current
Staffing Coordinator
Core Focus Personnel
09.2018 - 07.2019
Staffing Supervisor
American Eagle Outfitters/Aerie
07.2017 - 04.2019
Sales Associate
JC Penney
11.2016 - 07.2017
High School -
West Blocton High School
Associate of Applied Science -
Jefferson State Community College
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