Kyra Burruss
Gainesville,Florida
Summary
Responsible Barista Shift Manager with [Number] years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over [Number] years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
Dunkin' Donuts Franchising
06.2022 - 08.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored food inventory and supplies to prevent waste.
Cashier
Walmart
09.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Education
Santa Fe College
Gainesville, FL05.2027
Skills
- Customer Loyalty
- Customer Needs Assessments
- Sanitation Guidelines
- Optimal Inventory Levels
Timeline
Barista Shift Lead
Dunkin' Donuts Franchising
06.2022 - 08.2023
Cashier
Walmart
09.2021 - 06.2022
Associate of Arts - Education
Santa Fe College
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