Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Bzezinski

Levittown,NY

Summary

Dynamic customer service professional with a strong work ethic and expertise in complaint resolution, honed at The Home Depot Inc. Proven track record in enhancing customer satisfaction through effective communication and advanced troubleshooting skills. Adept at managing high-volume transactions while fostering relationships that drive repeat business and loyalty.

Customer service professional prepared to bring high level of competence and reliability to role. Proven ability to manage customer inquiries and resolve issues promptly, contributing to positive customer experience. Strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in communication and problem-solving, with dependable and adaptable approach.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience

Work History

Special Service Desk Associate

The Home Depot Inc
08.2020 - Current
  • Delivered prompt assistance to fellow service desk associates, fostering a collaborative work environment.
  • Educated customers on product usage, ensuring they could fully utilize purchased items or services effectively.
  • Assisted in creating user guides and FAQs for common issues experienced by customers, streamlining the resolution process and reducing call volume.
  • Monitored service desk performance metrics, identifying opportunities for process improvement initiatives.
  • Conducted thorough evaluations of customer issues, developing tailored solutions to meet their specific needs.
  • Facilitated open communication between customers and technical support team members, expediting problem resolution.
  • Developed strong relationships with customers through proactive follow-ups and personalized service interactions.
  • Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
  • Utilized advanced troubleshooting skills to identify root causes of reported issues efficiently.
  • Managed high volume of inbound calls while maintaining professionalism and attention to detail.
  • Maintained comprehensive knowledge of products and services to effectively assist customers.
  • Used ticketing systems to manage and process support actions and requests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Cashier

The Home Depot Inc
08.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Education

High School Diploma -

Massapequa High School
Massapequa, NY
06-2016

Skills

  • Strong work ethic
  • Empathy and patience
  • Customer service expertise
  • Sales experience
  • Complaint handling
  • Complaint resolution
  • Report preparation
  • Cross-selling techniques
  • Delivery support
  • Credit assistance
  • Online order handling
  • Customer service
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Ticket management
  • Data entry
  • Product knowledge
  • Windows 10
  • Customer service expert
  • Appointment scheduling
  • Microsoft outlook
  • Customer success management
  • Staff education and training
  • Issue escalation

Timeline

Special Service Desk Associate

The Home Depot Inc
08.2020 - Current

Cashier

The Home Depot Inc
08.2020 - Current

High School Diploma -

Massapequa High School

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