Kyra Cole
Newport,WA
Summary
Dedicated healthcare professional with extensive experience in patient coordination, healthcare administration, scheduling, insurance verification, and patient support within fast-paced clinical environments. Skilled in communication, organization, records management, and collaborating with healthcare teams to improve patient experiences and access to care. Passionate about supporting rural and underserved communities through compassionate service, program coordination, and community-focused healthcare initiatives.
Overview
9
9
years of professional experience
Work History
Registered Dental Assistant
Spokane Dental
Spokane, WA
10.2023 - Current
- Assisted in patient examinations and procedures, ensuring comfort and safety.
- Maintained sterilization protocols for dental instruments and equipment, enhancing infection control.
- Prepared treatment rooms with necessary tools and materials, streamlining workflow efficiency.
- Educated patients on post-operative care and oral hygiene practices, improving patient compliance.
- Managed patient records and appointment scheduling using dental management software, optimizing office operations.
- Implemented process improvements in inventory management, reducing supply costs while maintaining quality care.
- Coordinated appointment scheduling and patient follow-up for enhanced office workflow.
- Implemented inventory management systems to optimize supplies and reduce operational costs.
Registered Dental Assistant (RDA)
The Kidds Place DDS
Spokane, WA
01.2021 - 10.2023
- Coordinated patient scheduling, treatment flow, and follow-up care in a high-volume pediatric healthcare environment
- Assisted healthcare providers in delivering quality patient-centered care while maintaining accurate records and documentation
- Communicated with patients and families regarding treatment plans, insurance coverage, and appointment coordination
- Supported administrative operations including insurance verification, patient intake, and care coordination
- Built strong relationships with patients and families through compassionate communication and patient education
- Maintained compliance with healthcare privacy and confidentiality standards
- Trained new staff on office procedures and clinical protocols, fostering a supportive environment.
Registered Dental Assistant
Dentistry for Children
Spokane, WA
03.2019 - 12.2020
- Managed front office operations including scheduling, patient communication, insurance claims, and administrative support
- Coordinated with healthcare staff and families to ensure efficient patient care and positive patient experiences
- Assisted in organizing treatment visits and maintaining accurate patient documentation
- Educated patients and families on healthcare procedures and preventive care practices
- Supported clinical procedures and patient comfort during restorative and anesthesia appointments
- Handled high-volume phone and email communication professionally and efficiently
Registered Dental Assistant
Spokane Dental
Spokane, WA
09.2017 - 03.2020
- Assisted providers with patient care while ensuring a welcoming and supportive healthcare environment
- Scheduled appointments and coordinated patient follow-up visits
- Maintained organized patient records and supported daily clinic operations
- Communicated effectively with patients regarding procedures, scheduling, and care instructions
- Collaborated with healthcare team members to support quality patient services
Education
Certificate - Dental Assisting
Carrington College
Spokane, WA09-2017
General Studies Coursework
Spokane Community College
Spokane, WA01-2017
Skills
- Patient Coordination
- Healthcare Administration
- Medical Scheduling
- Insurance Verification
- Detail-oriented mindset
- Time management capabilities
- Electronic Health Records (EHR)
- Administrative Support
- Program Coordination
- Community Outreach Support
- Patient Communication
- HIPAA Compliance
- Data Entry & Documentation
- Team Collaboration
- Microsoft Office Suite
- Phone & Email Communication
- Customer Service
Timeline
Registered Dental Assistant
Spokane Dental
10.2023 - Current
Registered Dental Assistant (RDA)
The Kidds Place DDS
01.2021 - 10.2023
Registered Dental Assistant
Dentistry for Children
03.2019 - 12.2020
Registered Dental Assistant
Spokane Dental
09.2017 - 03.2020
General Studies Coursework
Spokane Community College
Certificate - Dental Assisting
Carrington College