Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyra Cottrell

Willoughby

Summary

Experienced manager with a strong background in customer service and team leadership at Wendy's Restaurant. Demonstrated success in conflict resolution and staff training, resulting in improved performance and employee satisfaction. Proficient in optimizing workflows and executing promotional strategies to enhance collaboration and drive business success.

Overview

19
19
years of professional experience

Work History

Manager

Wendys Restaurant
Mentor
08.2011 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained and guided team members in customer service techniques and product knowledge.
  • Facilitated effective communication between front-line staff and management for issue resolution.
  • Implemented staff schedules to optimize workflow during peak service hours.
  • Monitored staff performance and addressed issues.
  • Assisted in developing promotional strategies to enhance customer engagement and satisfaction.
  • Monitored food preparation processes to maintain quality and adherence to recipes.
  • Enforced cleanliness and organization standards in dining areas and kitchen spaces.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Cashier Team Lead

Quiznos
Painesville
06.2010 - 06.2011
  • Supervised cashier team to ensure efficient customer service.
  • Trained new cashiers on company policies and procedures.
  • Managed cash register operations during peak hours.
  • Resolved customer complaints to maintain satisfaction levels.
  • Monitored inventory levels for front-end supplies and products.
  • Conducted regular audits of cash drawers for accuracy.
  • Collaborated with management on store promotions and product displays.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.

Waitress Supervisor

Stake N Shake
Willoughby
05.2006 - 06.2010
  • Resolved customer complaints swiftly, ensuring positive dining experiences for guests.
  • Supervised daily operations and ensured compliance with health and safety standards.
  • Trained new staff on service techniques and menu knowledge for optimal performance.
  • Coordinated scheduling and shift assignments to maintain efficient restaurant flow.
  • Maintained cleanliness and organization of dining areas, enhancing guest satisfaction.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Monitored employee performance, identified areas of improvement, and provided feedback.

Education

High School Diploma -

South High School
Willoughby, OH
06-2006

Skills

  • Customer service
  • Conflict resolution
  • Team management
  • Performance monitoring
  • Staff training
  • Schedule optimization
  • Problem solving
  • Effective communication
  • Workflow improvement
  • Recruitment strategies
  • Quality assurance
  • Inventory management
  • Mentorship development
  • Staff evaluations
  • Promotional strategies

References

References available upon request.

Timeline

Manager

Wendys Restaurant
08.2011 - Current

Cashier Team Lead

Quiznos
06.2010 - 06.2011

Waitress Supervisor

Stake N Shake
05.2006 - 06.2010

High School Diploma -

South High School

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