Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyra Daniels

Denver,CO

Summary

Dynamic Advanced Medical Support Assistant with expertise in patient scheduling and medical records management at Rocky Mountain Regional Veterans Affairs. Proven ability to enhance customer service through effective conflict resolution and team collaboration. Proficient in navigating medical data systems, ensuring compliance with HIPAA regulations while maintaining professionalism in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Advanced Medical Support Assistant

Rocky Mountain Regional Veterans Affairs
Aurora, Co
11.2018 - Current
  • Contacted medical facilities or departments to schedule patients for tests or admission.
  • Scheduled appointments for patients.
  • Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Software knowledge Credit card processing Adheres to customer service procedures
  • Trusted key holder Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 10 calls in queue per minute.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases such as Microsoft word, Cisco Jabber, Excel
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Gathered and verified all required customer information for tracking purposes.
  • Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
  • Facilitated the transfer of records between departments and external healthcare facilities.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Scanned incoming documentation.
  • Utilized various software and tools to streamline processes and optimize performance.

Cointake Representative

Schryver Medical/ Trident USA
Denver, Co
10.2015 - 11.2018
  • Greeted customers and responded to inquiries in a timely manner.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Participated in staff meetings to discuss current issues or changes in policies or procedures.
  • Updated databases with new and modified customer data.
  • Developed strong customer relationships to encourage repeat business.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Scheduled appointments for customers with appropriate departments.
  • Assisted team members when needed to ensure efficient workflow.
  • Resolved customer issues promptly and professionally.
  • Advised customers on options available based on individual circumstances.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided top quality control and eliminated downtime to maximize revenue.

Sales Associate/ Assistant Manager

Rainbow Shops
Aurora, Co
02.2012 - 10.2015
  • Greeted customers promptly.
  • Described products and services in detail.
  • Processed customer returns.
  • Collected and stored coupons.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Solved unresolved customer issues.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Conducted inventories on a regular basis to track stock levels.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Processed credit card transactions quickly and securely.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Montbello High Scool
Denver, CO
05-2011

Skills

  • Multi-Line Telephone System Operation
  • Reminder Calls
  • Patient Data Management Systems
  • Medical Records and Documentation
  • Endometrial Biopsy
  • HIPAA Compliance
  • Patient Data Recording
  • Referral Verification
  • Patient scheduling
  • Medical data documentation
  • Customer service
  • Appointment management
  • Records management
  • Software navigation
  • Call handling
  • Conflict resolution
  • Team collaboration
  • Time management
  • Customer relationship management
  • Appointment setting
  • Medical terminology knowledge
  • Medical software proficiency
  • Appointment reminders
  • Professionalism and ethics

References

References available upon request.

Timeline

Advanced Medical Support Assistant

Rocky Mountain Regional Veterans Affairs
11.2018 - Current

Cointake Representative

Schryver Medical/ Trident USA
10.2015 - 11.2018

Sales Associate/ Assistant Manager

Rainbow Shops
02.2012 - 10.2015

High School Diploma -

Montbello High Scool

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