Kyra DeDeo
Saint Augustine,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Dispatcher
Lab Logistics
03.2021 - 09.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Provided customers with information on products and services.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Coordinated coverage for routes.
- Routed new stops into correct AM and PM routes.
- Answered driver calls to address questions and concerns.
- Updated drivers on policy changes.
- Processed pay tickets for drivers.
- Answered approximately 25 incoming call an hour.
Online Grocery Associate
King Soopers
10.2020 - 03.2021
- Helped customers locate products.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's vehicles.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Sandwich Artist
Jersey Mike's Subs
11.2020 - 02.2021
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted with prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Cleaned and maintained kitchen equipment regularly.
Cashier
Walmart
11.2019 - 10.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at the end of shifts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Crew Member
Wendy's
04.2018 - 09.2018
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Skills
- Data Entry
- Database Management
- Customer Relations
- Verifying coverage
- Routing orders
- Route Planning
- Stress Tolerance
- Order Taking
- Following Instructions
- Call Center Operations
- Quick Learner
- Clear Communication
Timeline
Dispatcher
Lab Logistics
03.2021 - 09.2022
Sandwich Artist
Jersey Mike's Subs
11.2020 - 02.2021
Online Grocery Associate
King Soopers
10.2020 - 03.2021
Cashier
Walmart
11.2019 - 10.2020
Crew Member
Wendy's
04.2018 - 09.2018
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