Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Evans

Creston,IA

Summary

Inquisitive Loss Prevention Investigator with [Number] years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime. Dynamic, resourceful and driven Loss Prevention SPecialist with [Number] years of High Protected Risk (HPR) Loss Control experience. Deep understanding of insurance contracts and loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Asset Protection Investigator

Walmart
10.2021 - Current
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
  • Initiated and led asset protection theft investigations following SOP.
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Performed security walks around store to monitor employee and customer activities.
  • Interviewed employees and suspects and drafted reports to assist law enforcement.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Utilized various hand and power tools to secure premises and increase protection.

Sporting Goods Sales Associate

Walmart
09.2020 - 10.2021
  • Interacted with customers to provide information on different features regarding apparel and sports equipment.
  • Processed customer payments and bagged items to complete buying experience.
  • Achieved personal and store sales goals by applying sound customer service and sales protocol.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Performed recovery of sporting goods items and returned to specified department areas.
  • Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
  • Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
  • Explained details regarding current store promotions, sales and special events to customers.
  • Utilized [Software] to determine if customer requested products were available for purchase.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Nodaway Valley High School
Greenfield, IA
05.2019

Skills

  • Professional Development
  • Surveillance
  • Basic First Aid
  • Shoplifter Detention
  • Inventory Control Processes
  • Loss Calculations
  • Critical Thinking
  • Recovering Merchandise
  • Customer Relationships
  • Shrink Management
  • Reading Comprehension
  • Incident Reports
  • Video Surveillance Proficiency
  • Effective Working Relationships
  • Active Listening
  • Store Operations

Timeline

Asset Protection Investigator

Walmart
10.2021 - Current

Sporting Goods Sales Associate

Walmart
09.2020 - 10.2021

High School Diploma -

Nodaway Valley High School
Kyra Evans