Kyra Fields
Tampa,FL
Summary
Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Outbound Customer Service Representative
Rooms To Go
01.2020 - 03.2024
- Taking high volume calls from customers resolving issues with product received.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calling customers after delivery of items and confirming there was no damage to item upon arrival while documenting if there was any providing solutions such as: tech, replacing full item and why, or refund and pick up.
Front Desk Receptionist
Tampa Housing Authority
02.2017 - 01.2020
- Greeted guests at front desk and engaged in informal conversations while managing check-in process and directing visitors.
- Remaining at my desk almost 95% of the day.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Sanitizing my area though out the day and upon leaving for the day.
Medicare Customer Service Representative
General Dynamics
11.2014 - 01.2017
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Education
High School Diploma -
Eastbay Highschool
Gibsonton, FL05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative/Outbound Customer Service Representative
Rooms To Go
01.2020 - 03.2024
Front Desk Receptionist
Tampa Housing Authority
02.2017 - 01.2020
Medicare Customer Service Representative
General Dynamics
11.2014 - 01.2017
High School Diploma -
Eastbay Highschool
Similar Profiles
Cirliester BriggsCirliester Briggs
Sales Consultant at Rooms to GoSales Consultant at Rooms to Go
Melissa HaasMelissa Haas
Customer Care Social Media Supervisor at Rooms To GoCustomer Care Social Media Supervisor at Rooms To Go
Rahul ShettyRahul Shetty
General Manager at Rooms To GoGeneral Manager at Rooms To Go
AUSTIN MCCURDYAUSTIN MCCURDY
Sales Analyst at ReguardSales Analyst at Reguard
Sathya Sai ParupalliSathya Sai Parupalli
Automation Engineer at MGM IntAutomation Engineer at MGM Int