Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kyra Findlay

Rock Island,IL

Summary

Dependable Technical Help Desk agent with over 2 years of helpdesk experience. Successfully assists technicians with issues ranging from helping them log in to their Chrome account to troubleshooting elevator emergency phones.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Help Desk Agent

Manpower (KONE)
Moline, IL
08.2021 - Current

My duties include answering incoming calls quickly and professionally, helping elevator technicians get connected with engineers, troubleshooting data devices/phones for elevators, and programming elevator phones.

Warehouse Associate

Zurcher Tire
Rock Island, IL
06.2018 - 07.2021

My duties included picking tires, inner tubes, and other related items. In addition, I helped maintain warehouse cleanliness, and became very skilled in loading/unloading and packing. I was also trained to operate a forklift and obtained my forklift operator license.

Customer Service Agent

Manpower (KONE)
Moline, IL
12.2020 - 06.2021

My duties included answering customer calls quickly and professionally, placing service tickets on behalf of customers, and resolving customer issues. I was also trained on safety checks for technicians and dispatching technicians.

Retail Sales Associate

Panera Bread
Moline, IL
08.2020 - 03.2021

My duties included ensuring the store was opened and prepped properly for all shifts, making/packing customer orders, maintaining store cleanliness, and providing excellent customer service.

Education

High School Diploma -

Moline High School
Moline, IL
05-2019

Skills

  • Technical Support
  • Application Support
  • Customer Service
  • Technical Troubleshooting
  • Microsoft Outlook
  • Call Center Operations
  • Issue Troubleshooting
  • Complaint Resolution
  • Data Entry
  • Call Control
  • Problem-Solving Skills
  • Gathering Information
  • Proficient in multiple Microsoft applications
  • 60 WPM

Certification

  • Forklift Operator License

Affiliations

  • Photography
  • Music
  • Theatre
  • Camping
  • Hiking
  • Makeup/Fashion

Timeline

Technical Help Desk Agent

Manpower (KONE)
08.2021 - Current

Customer Service Agent

Manpower (KONE)
12.2020 - 06.2021

Retail Sales Associate

Panera Bread
08.2020 - 03.2021

Warehouse Associate

Zurcher Tire
06.2018 - 07.2021

High School Diploma -

Moline High School
Kyra Findlay