Kyra Friedrich

As Front Desk Agent I do a wide range of tasks. I tend to Breakfast in the mornings along with checking out guests and going through morning Emails. I Make the Housekeeping sheets and occasionally help them out once they clock in. I fold the laundry they bring me which is done through out the day while also answering phone calls and making reservations and using the computer system. I was appointed as Morning Lead, meaning I also handled Management tasks like helping with schedule making, submitting delivery orders, Maneuvering rates depending on occupancy. Each month I handled a portion of the End of Month paperwork as well.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Answered customer telephone calls promptly and appropriately handled needs.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Maintained clean and organized front desk areas to uphold polished company image.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

Cash handling while working quickly and efficiently to get customers rung up.

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted with inventory counts and stocking of merchandise.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Monitored and verified merchandise for proper prices and labels.

Delivering an excess of packages during the holidays as seasonal work.

• Exhibited good attendance, work habits, and willingness to learn job functions.
• Prevented damage to packages and products by correctly securing loads.
• Lifted and carried packages weighing up to [Number] pounds.
• Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
• Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
• Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
• Scanned and tracked packages for delivery accuracy and security.
• Verified and documented package deliveries for proof of accuracy and deadline adherence.

Cleaned rooms in a timely manner.

• Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
• Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
• Contributed to a clean working environment by performing regular housekeeping tasks around the machines.
• Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
• Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.