Kyra Fultz
Hialeah,FL
Summary
Highly-motivated and dedicated student interested in applying excellent communication and interpersonal skills to customer service roles.Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
CSR
Alorica
Miami, Florida
01.2025 - 09.2025
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Support Specialist
Westaff Temp Agency
Hialeah , Florida
04.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
CSR II
Gainesville Regional Utilities
Gainesville, FL
02.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Account Associate
VXI Global Solutions LLC
Los Angeles, CA
01.2021 - 02.2023
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
- Managed delivery schedules, progress updates and vendor relations.
- Verified customer orders and merchandise quality before final sale.
- Accessed financial information to answer questions and gather details about specific accounts.
- Classified and summarized financial data to compile and enter in financial records
- Performed financial calculations for amounts due, interest charges and balances.
- Checked postings and documents for correctness, accuracy and proper coding.
- Matched orders with invoices and recorded required information.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Updated records and tracking spreadsheets using software such as SAP and (not sure the name of software VXI issued but it's call center oriented).
Room Attendant
Highgate Hotels
Key West, FL
09.2021 - 10.2021
- Cleaned and returned vacant rooms to occupant-ready status.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Delivered extra linens, paper products and toiletries to guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Replenished each guest room with water glasses, toiletries and paper products.
Stocker Associate
Walmart
Panama City Beach, FL
12.2018 - 12.2020
- Inspected and stocked shelves with products.
- Organized backroom storage areas to ensure efficient product retrieval.
- Assisted customers in locating products on store shelves.
- Ensured proper stock rotation by following established procedures.
- Monitored expiration dates of perishable items and discarded expired items accordingly.
- Cleaned up spills and other messes on sales floor as needed.
- Collaborated with team members to complete tasks quickly and efficiently.
Education
Some College (No Degree) - IT Security
Florida State College At Jacksonville
Jacksonville, FLCybersecurity
American Public University
Skills
- Present Skills:
- Communication is one of my biggest strengths, I can work with anyone why I do well with customer service
- Cleaning Experience
- I am trained in CSR II
- Familiar with the SAP software used at most companies that provide call centers
- Attention to Detail
- Time Management
- Social Perceptiveness
- Task Prioritization
- Flexible and Adaptable
- Planning and Coordination
- Critical Thinking
- Analytical
- Customer Relations
Timeline
CSR
Alorica
01.2025 - 09.2025
Customer Support Specialist
Westaff Temp Agency
04.2024 - 09.2024
CSR II
Gainesville Regional Utilities
02.2023 - 10.2023
Room Attendant
Highgate Hotels
09.2021 - 10.2021
Account Associate
VXI Global Solutions LLC
01.2021 - 02.2023
Stocker Associate
Walmart
12.2018 - 12.2020
Some College (No Degree) - IT Security
Florida State College At Jacksonville
Cybersecurity
American Public University