Kayley McCray

35 Hours per week

• Assessed individual needs of youth to develop appropriate plans for their development.
• Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
• Implemented strategies designed to reduce behavioral issues among participants.
• Attended workshops on communication skills and leadership techniques for teenagers.
• Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.

40 hours per week

• Coordinated appointment times and explained insurance coverages for over 300 patients.
• Reviewed 340 patient records to ensure accuracy of information and implement updates.
• Maintained exceptional customer service via in person, telephone and email communication.
• Provided administrative and clerical support via Dentrix scheduling system and Microsoft excel
• Gathered medical information, dental health history and vitals from patients.

40 hours per week

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated professionalism and tact in stressful circumstances and effectively diffused tense situations.
• Explained in detail unique features of products and usage.
• Proactively memorized over 25 company products and services.
• Answered incoming calls providing frontline customer support or assistance with product and service transactions.

40 hours per week

• Maintained front check out area to keep traffic flows running smoothly and efficiently.
• Responded to customer questions about products and services.
• Greeted customers upon entrance and handled cash and credit transactions.
• Initiated inquires to determine overall customer satisfaction with services provided.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.