Kyra Hayes

· Resolved customer inquiries independently and escalated complex issues appropriately.

· Built strong emotional connections through empathetic and meaningful interactions.

· Accurately documented transactions to support continuous service improvements.

· Delivered technical support and de-escalated customer concerns with patience and professionalism.

· Scheduled technician visits and guided customers through virtual/self-serve solutions.

· Handled billing and payment-related inquiries with accuracy and efficiency.

· Conducted real-time troubleshooting and promoted additional services to customers.

· Delivered honest and effective support in a dynamic call center environment.

· Identified customer needs and aligned services to enhance satisfaction.

· Managed high volumes of post-order support issues including returns, replacements, and shipping.

· Provided tailored solutions to business customers using strong product knowledge and system navigation.

· Ensured customer satisfaction through proactive communication and service resolution.

· Assisted customers with billing, scheduling, and basic technical troubleshooting.

· Delivered compassionate and efficient service during peak tax seasons.